Host

Description

Position Summary: The Host is responsible for providing a welcoming atmosphere for guests, greeting them upon arrival, managing the waitlist, and ensuring efficient seating arrangements. The role requires excellent customer service skills, organization, and communication to ensure a smooth guest experience Key Responsibilities:

• Guest Greeting and Seating:
• Greet guests warmly and promptly as they arrive at the restaurant.
• Seat guests based on availability, party size, and special requests, ensuring a smooth flow of seating arrangements.
• Maintain a friendly and professional demeanor throughout the guest's experience.
• Reservation and Waitlist Management:
• Manage reservations, confirming details with guests and accurately updating reservation systems.
• Maintain the waitlist and communicate estimated wait times to guests clearly and respectfully.
• Notify servers and managers when tables are ready, ensuring quick and efficient seating.
• Customer Service:
• Provide guests with information about the restaurant, including menu details and wait times.
• Answer phone calls and assist with reservation inquiries or general questions.
• Address guest concerns or complaints promptly and professionally, escalating to management when necessary.
• Organization and Communication:
• Maintain an organized and clean host stand, including managing reservation logs and menus.
• Coordinate with the kitchen and server team to manage seating arrangements, especially during busy times.
• Ensure effective communication with servers to ensure guests are promptly attended to after being seated.
• Guest Experience:
• Ensure a positive first impression of the restaurant, offering a friendly and welcoming atmosphere.
• Assist in creating a pleasant and efficient environment for guests throughout their visit.
• Offer guests assistance with coat checks or directions as needed.
• Team Support:
• Collaborate with other team members, including servers, kitchen staff, and management, to ensure smooth operations.
• Help other team members during peak periods, including setting up for events or assisting with seating.
• Maintaining Cleanliness and Organization:
• Ensure that the front-of-house area, including the entrance and waiting area, is clean and presentable.
• Keep track of and maintain guest flow, ensuring minimal wait times and a smooth seating processes from the moment they enter the restaurant.

Requirements

Qualifications:

Education:

• Some High School, High School diploma or equivalent (preferred).
• Hospitality or customer service training is a plus.

Experience:

• Previous experience in customer service or hospitality (preferred).
• Familiarity with reservation and waitlist management systems is a plus.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational abilities and time management skills.
• Ability to remain calm and professional under pressure.
• Friendly and approachable with a focus on delivering great customer service.

Physical Requirements:

• Ability to stand for long periods and walk around the dining area.
• Ability to lift and carry up to 15-20 lbs, such as menus or guest coats.
• Ability to work in a busy, sometimes noisy, and high-energy environment.
• May work both indoor and outdoor.

Work Environment:

• The work environment is dynamic and fast-paced, especially during peak dining hours (weekends, holidays, etc.).
• Shifts may include evenings, weekends, and holidays, depending on the restaurant's schedule.

Compensation:

• Competitive hourly wage, with potential for tips.

Position Summary: The Host is essential in creating a welcoming and smooth dining experience for guests, managing the flow of seating, and maintaining organization at the front of the restaurant. Successful candidates should have excellent customer service skills, a friendly demeanor, and the ability to manage multiple tasks efficiently while staying calm in a busy environment.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.