Legal Case Associate Supervisor

Description

Isaiah House exists to provide comprehensive, evidence-based treatment for individuals with substance use disorders by instilling hope through healing, opportunity, purpose, employment, education, and lifelong success.
 

The Legal Case Associate Supervisor is responsible for overseeing the daily operations of the Legal Case Associate team, ensuring legal documentation, court coordination, client advocacy, and case management activities are completed accurately, timely, and in compliance with applicable laws, organizational policies, and regulatory standards. This position provides direct supervision, coaching, quality assurance, and performance management while promoting exceptional customer service and positive outcomes for clients navigating legal barriers to recovery.

  Job Specific Functions

• Maintain working knowledge of Isaiah House policies and procedures.
• Supervise Legal Case Associates and provide ongoing coaching and performance management.
• Conduct regular case reviews to ensure documentation accuracy and timely completion.
• Monitor court dates, legal deadlines, probation requirements, and other client legal obligations.
• Ensure legal documentation is completed accurately and submitted on time.
• Assist staff with complex legal cases and problem-solving.
• Coordinate communication between clients, attorneys, courts, probation/parole officers, and treatment staff.
• Develop and maintain standardized legal workflows and documentation processes.
• Conduct routine quality assurance audits of legal case files.
• Ensure compliance with HIPAA, 42 CFR Part 2, and organizational confidentiality policies.
• Identify workflow improvements that increase efficiency and client outcomes.
• Train and mentor new Legal Case Associates.
• Collaborate with Clinical, Compliance, Admissions, and Operations teams to remove legal barriers impacting treatment.
• Prepare reports on department performance and legal outcomes.
• Handle escalated client concerns related to legal services.
• Promote excellent customer service and professionalism throughout the department.

Mission, Vision & Core Values

As a leader within Isaiah House, the Recovery Housing Manager is expected to actively support our mission and vision and consistently model our Core Values in their leadership, decision-making, and interactions with residents, employees, leadership, and community partners.

Our Mission
Isaiah House exists to provide comprehensive, high-quality, evidence-based integrated care for individuals by instilling H.O.P.E. — Healing, Opportunity, Purpose, Education, and Employment — for lifelong success.

Our Vision
To be the mission leader in equipping individuals with the resources needed to achieve lifelong recovery while restoring families and improving communities.

Our Core Values

• Compassion: We seek to emulate Christ by freely giving of ourselves for the benefit of others. 
• Humility: We set aside our egos, remain open to correction and growth, and take responsibility for our actions. 
• Respect: We treat every individual with dignity and respect, regardless of background, circumstances, or position. 
• Integrity: We strive to demonstrate honesty, authenticity, and strong moral character in our actions and decisions. 
• Stewardship: We responsibly and thoughtfully manage the resources entrusted to us. 
• Team-Oriented: We value effective communication, collaboration, and teamwork across departments to accomplish our shared mission.

Requirements

• Reports directly to the VP of Programs.
• Daily communication with the VP of Programs.
• Conduct weekly supervision meetings with Legal Case Associates.
• Complete monthly quality assurance audits for each team member.
• Maintain documentation of coaching sessions and performance improvement plans.
• Submit weekly departmental reports.
• Submit monthly KPI reports.
• Attend leadership meetings as assigned.
• Report urgent legal issues immediately.
• Maintain current knowledge of applicable laws, regulations, and organizational policies.
• Monthly one-on-one meeting with the VP of Programs to review department performance, KPIs, staffing, and operational priorities.

Qualifications:

• Bachelor's degree in Criminal Justice, Human Services, Social Work, Paralegal Studies, Business Administration, or a related field preferred; equivalent education and relevant work experience may be considered in lieu of a degree.
• Three years of experience in legal case management, corrections, behavioral health, or human services preferred. 
• Previous supervisory or leadership experience preferred.
• Knowledge of court systems, probation/parole processes, legal documentation, and client confidentiality requirements.
• Strong organizational, communication, and problem-solving skills.
• Experience with electronic health records and case management software preferred.
• Valid Kentucky Driver's License.

Ideal Sill Set:  Leadership, Self-Starter, Organized, Detail Oriented, Strong Communication, Critical Thinking, Conflict Resolution, Professionalism, Team Player, Adaptability, Confidentiality, Time Management, Positive Attitude