Senior Principal, Technical Program Management - Regulatory Compliance

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio's next Senior Principal, Technical Program Manager for Regulatory Compliance in Engineering.

About the job

As an established subject matter expert in regulatory compliance for Software as a Service companies, you will build bridges between Legal, Compliance, Product, and Engineering teams and translate regulatory requirements into technical requirements and implementation plans. You will define the operating models for R&D to maintain existing requirements and drive creation of roadmaps and frameworks for evaluation and adoption of new compliance requirements.

As the primary technology partner for teams outside product & engineering, you will solve critical compliance problems, implement robust management systems, and navigate seamlessly between big-picture planning and hands-on delivery to ensure key initiatives move forward in a dynamic environment. By blending regulatory expertise with execution excellence, you will ensure our operations consistently align with industry standards while enabling product innovation.

Responsibilities

In this role, you'll:

• Influence entire compliance programs and Twilio's strategic direction by translating strategic priorities into a clear vision and executable programs with measurable outcomes
• Establish portfolio management frameworks, rhythms, and reporting to improve alignment, communication, and decision-making across portfolio leadership
• Create formal networks and serve as the primary point of contact to SVPs and executive leadership on mission-critical compliance programs, providing guidance on investment areas and risk mitigation
• Anticipate upcoming priorities, risks, and decision points, proactively driving alignment and action across the company to maintain certifications and improve compliance
• Guide and advise business and engineering leaders on return on investment by analyzing technical effort against financial gains and long-term impact to both
• Educate senior engineering leaders and TPMs on operational best practices and execution rigor regarding regulatory requirements and compliance standards
• Drive cross-functional delivery of regulatory compliance programs critical to Twilio customers & business
• Improve audit and evidence processes for R&D to reduce effort of maintaining existing certifications

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 10 years of related experience in regulatory compliance, risk management, or a related field.
• Deep subject matter knowledge of global regulatory frameworks (such as GDPR, HIPAA, or SOX) and how they intersect with business and product strategies
• Demonstrated ability to manage complex, cross-functional programs and drive outcomes in ambiguous environments
• An operational mindset with the ability to balance strategic thinking and hands-on execution
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization
• Proven track record managing large, cross-functional programs across globally distributed teams
• Ability to promote new ideas and innovative concepts in compliance management to resolve critical issues proactively

Desired

• Experience leading "company-bet" transformations, such as major cloud migrations or foundational compliance platform re-architectures

Location

• This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240.00 - $235,00.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280.00 - $249,100.00
• Based in the San Francisco Bay area, California: $221,360.00 - $276,700.00

This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until Dec 31, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.