- Location
- Czechia · published
- Type
- Full-time
- Source
- Workable
Description
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
For this role we are looking for a German and French speaking IT Service Desk Analyst for our team. The person can be based everywhere in EU.
Task and Responsibilities:
- provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- First level technical support
- Provide prompt responses to questions from employees as well as from client’s site
- Documentation of problems and knowledge database creation
- Provide hardware migration teams with information and appropriate reports and lists
- Process Improvement activities
- Consult with IT experts, if the appropriate course of action in unclear