Talent Development Program Manager

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Manage program by ensuring the learning program’s content, audience, requirements, and budget are up to date, compliant, and operating at the lowest cost possible without sacrificing quality

• Cultivate strong relationships with the business, internal & external training partners, and SWA U Teams, understanding each role’s involvement to successfully maintain a program

• Evaluate feedback from Learners, Partners, business, and evaluations to identify and address any opportunities in the learning program

• Review, mark up, and submit content edits needs to development team, managing scope of edits with business needs

• Represent the learning program to all internal & external partners accurately and concisely

• Manage medium to large program projects with or without an assigned project manager from intake to implementation, keeping partners informed and aligned along the way

• Drive learning requests through the processes, translating needs into an actionable ask for each partner

• Manage selection process of programs as applicable

• Manage Participant experience, including coaching and creating individualized development plans to maximize cohort experience and learning as applicable

• Facilitate program modules and present engaging Participants using adult Learning methodologies or ensure delivery Team has necessary content

• Manage programs or events throughout entire cycle including communications, logistic support, speaker selection, schedule of events, etc.

• May perform other duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects

• Advanced knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction

• Knowledge of talent management process that support program effectiveness and integration

• Intermediate knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

• Intermediate knowledge of Microsoft Office Teams, Word, Excel, and PowerPoint programs

• Skilled in understanding and applying information to contribute to the organization's strategic plan

• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Skilled in collecting, organizing, visualizing and assimilating data including turning raw data into meaningful information

• Skilled in managing multiple ongoing requests, projects, programs, and processes simultaneously

• Ability to tailor communication content and approach to audience, demonstrating an excellent grasp of situation and context

• Ability to make sense of complex and sometimes contradictory information to effectively solve the problem and need of multiple stakeholders, including Sr Leadership

• Ability to fully own at least one program and successfully sustain the program(s)

• Knowledge of talent management process that support program effectiveness and integration

Education

• Required: High School Diploma or GED

Experience

• Advanced level experience, seasoned and specialized knowledge in:

  • Program management

  • Project management

• Preferred: Experience with Adobe Creative Cloud Express and/or Canva

• Preferred: Learning Management System (LMS) Experience

• Preferred: Microsoft Office Experience 

• Preferred: Content Design and Development 

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

• Competitive market salary from $98,650.00 - $109,600 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.  

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.