- Salary
- $7k – $10k
- Workplace
- Remote
- Type
- Full-time
- Department
- Transportation
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Head of Delivery (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $7,000 – $10,000 USD/month
Schedule: Monday – Friday, 40 hours per week, 9:00 AM – 6:00 PM US Eastern or Central Time, including a 1-hour lunch break
Job Overview
Executive Delivery & Margin Ownership
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Serves as the single point of accountability for all client delivery outcomes, ensuring on-time execution, technical architecture quality, client satisfaction, and gross margin targets across every account pod.
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Manages the delivery cost structure, reviewing weekly capacity, utilization, and margin reports alongside Finance and executive leadership to address budget variances proactively.
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Formalizes and standardizes engagement lifecycles—converting ad-hoc kickoff handoffs, status reporting, and client health reviews into repeatable, audit-ready playbooks.
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Acts as the primary system administrator and product owner for internal delivery operations software, driving platform roadmaps as the operational backbone of the department.
Technical & Team Leadership across Consulting Pods
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Leads, coaches, and evaluates Solutions Consultants (Pod Leaders), mentoring them in both data architecture rigor and strategic enterprise client management.
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Audits relational database models, entity-relationship diagrams (ERDs), and system designs for enterprise-grade scalability, stepping in to resolve complex technical or scope disputes when escalated.
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Directs the Implementation Engineering team—setting code and build standards, conducting performance reviews, and fostering career development to ensure execution quality aligns with consultant designs.
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Oversees the Customer Success function, coaching team members on account health tracking, retention strategies, partner relationships, and identifying growth signals for Sales alignment.
Cross-Functional Executive Alignment
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Partners closely with Sales, Marketing, and Finance leadership to align delivery capacity, resource allocation, revenue forecasting, and client handoff workflows as the business scales.
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Represents the delivery organization in strategic executive planning, translating operational bottlenecks into structured organizational improvements.
Required
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Delivery & P&L Ownership: Proven track record owning gross margins, P&L, utilization, or resourcing models within a professional services, consulting, or agency environment.
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Senior People Leadership: Extensive experience leading senior managers, consultants, and technical individual contributors, including hiring, performance management, and organizational scaling.
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Database & Architectural Fluency: Solid understanding of relational database theory (normalization, schema design, ERDs, multi-table structures) with the ability to audit complex data models built by senior consultants.
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Process Architecture: Demonstrated capability building and professionalizing end-to-end delivery processes, playbooks, and governance frameworks from scratch.
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Cross-Functional Operator: Strong operational mindset with the ability to manage distributed, fully remote teams while maintaining close alignment with Sales, Marketing, and Finance leaders.
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Language & Communication: Native or near-native verbal and written English fluency, equipped to interface directly with C-suite executives and enterprise client leaders.
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Schedule Availability: Full availability to work standard US business hours (Monday – Friday, 9:00 AM – 6:00 PM ET/CT).
Preferred
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Direct leadership experience within a consulting firm or professional services agency serving mid-market to enterprise clients.
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Hands-on familiarity with Airtable or comparable low-code/no-code relational platforms, along with knowledge of the broader low-code software ecosystem.
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Experience operating within official enterprise partner channels (e.g., Airtable, Salesforce, or HubSpot partner programs).
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Proficiency with operational management tools such as ClickUp, HubSpot, and Harvest for project, CRM, and resource tracking.
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Competitive Baseline Compensation: Fixed monthly executive salary of $7,000 – $10,000 USD.
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Generous Paid Time Off (PTO): 15 business days in Year 1, 18 business days in Years 2–3, and 20 business days from Year 4 onward.
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Holiday Coverage: Paid holidays on December 25th and January 1st.
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Comprehensive Well-Being: Paid parental leave benefits and dedicated mental health coverage.
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Executive Impact: Direct partnership with company founders to shape organizational strategy, operational playbooks, and enterprise consulting expansion.
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100% Remote Infrastructure: Predictable full-time commitment executed remotely within a supportive, values-driven environment.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
