Service Support Specialist - (Temporary for 12 months)

Forestil dig selv…

• Udføre meningsfuldt arbejde der har en daglig indflydelse på verden omkring dig.

• Udvikle din ekspertise og udvide dine færdigheder med hvert projekt.

• Samarbejde med et dynamisk, mangfoldigt og globalt team.

Hos Hach, en Veralto-virksomhed, sikrer vi vandkvalitet for mennesker over hele verden, hvert teammedlem spiller en afgørende rolle i den mission. Vores grundlæggende vision er at gøre vandanalyse bedre – hurtigere, enklere, grønnere og mere informativ. Vi opnår dette gennem teamwork, kundepartnerskaber, passionerede medarbejdere og pålidelige, brugervenlige løsninger.

Vi tilbyder:

• Fleksibel arbejdstid med 37 timers uge
• Karrierecoaching og udviklingsmuligheder
• Et stærkt team med mange års service, der ser frem til at arbejde sammen med dig.

Service Support Specialisten (Midlertidig stilling i 12 måneder) er ansvarlig for proaktivt at interagere med kunder over telefonen samt e-mail for at identificere behov og finde passende løsninger for kunden. Rollen er baseret på kontoret i Brønshøj, med mulighed for lejlighedsvis at arbejde hjemmefra i henhold til virksomhedens politik.

I denne rolle kan en typisk dag se sådan ud:

• Oprette arbejdsordrer for reparationer og vedligeholdelse
• Oprette tilbud på reparationer og forebyggende vedligeholdelse i vores CRM-system (ServiceMax)
• Aktivere kontrakter for serviceopgaver og licenser
• Fakturering samt kreditering
• Supportere de udekørende medlemmer af teamet

De væsentlige krav til stillingen inkluderer:

Flydende dansk eller dansk som modersmål

Gode engelskkundskaber  

Administrativ erfaring i et business-to-business-miljø, herunder kommerciel erfaring, erfaring med at arbejde med forskellige administrative systemer og sikker brug af IT

Hach er stolt af at være en del af vandkvalitetssegmentet hos Veralto (NYSE: VLTO), en global leder med en omsætning på 5 milliarder dollars, der er dedikeret til at sikre adgang til rent vand, sikre fødevarer og medicin samt pålidelige essentielle varer. Når du bliver en del af Veraltos dynamiske globale netværk med 16.000 medarbejdere, bliver du en del af en unik kultur og et arbejdsmiljø, hvor formål møder mulighed: hvor dit arbejde har en daglig indflydelse på de ressourcer og fornødenheder, vi alle er afhængige af, og hvor du får værdifulde muligheder for at uddybe dine færdigheder, forfølge dine ambitioner og udvikle din karriere. Sammen beskytter vi verdens mest vitale ressourcer™ – og opbygger givende karrierer undervejs.

• Are you interested in working for an international and diverse company?
• Are you interested in working for a company that is dedicated to sustainability?
• Are you looking for a friendly and supportive team?

If so, read on!

At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

We offer:

• Flexible working hours with a 37 hours week
• Career coaching and development opportunities
• A strong team with many years of service that is looking forward to working with you.

The Service Support Specialist (Temporary for 12 months) is responsible for proactively interacting with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review and will be based in the Office in Brønshøj, with opportunity to work occasionally from home as per company policy.

In this role, a typical day will look like this:

• Create work orders for repairs and maintenance
• Create offers for repairs and maintenance in our system (ServiceMax)
• Upload contracts for bench service and licenses
• Create credit notes and re-invoicing
• Support the team members working in the field

The essential requirements of the position include:

• Fluent or native level in Danish
• Advanced level in English
• Progressive administrative experience in a business-to-business environment, including experience working with various administrative systems and confident use of PC and software (Office package)

At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.