Branch Staff - Waterloo

Branch Staff - Waterloo

KEY RESPONSIBILITIES:

Embrace The Reece Group Way within the branch – (Appendix 1)

• Embrace the values and always work within The Reece Group Way framework
• Always communicate with others in a positive, constructive and respectful manner.
• Participate in daily huddles and branch meetings

Support Branch Management by following company policy and strategy within the branch – CIP Breakthrough

• Ensure you understand and always follow company policies, procedures and directions
• Adopt safe work practices

Support Branch Management to deliver Customised Service to customers – Reece Works for You

• Assist branch management to deliver The Reece Commitment of Customised Service
  • Service (Making it easier for our customers to do business with us)
  • Quality (Setting the highest standards then striving to achieve them)
  • Relationships (Treating our customer as business partners)
  • Expertise (Understanding the market in which we operate)
• Embrace the Service Standards by having the right attitude and doing the simple things well every day
• Focus on building strong relationships with all branch customers
• Align all your activities back to the customer to deliver the very best customer service in the branch, on site, over the telephone, or via any electronic communications