EHR Systems Analyst & Support Specialist

EHR Systems Analyst & Support Specialist 

Damien Center  |  Health Operations  |  Indianapolis, IN 

Full-Time  |  Salaried, Exempt  |  $70,000

Are you the person everyone calls when eClinicalWorks won't cooperate? Do you get a little thrill out of turning a clunky workflow into one that just makes sense? And do you want your tech expertise to directly support care for people living with or at risk for HIV? 

If so, we'd love to meet you. Damien Center is looking for an EHR Systems Analyst & Support Specialist to be the go-to expert who keeps our electronic health record running smoothly, helps our teams get the most out of it, and makes sure it works as hard for our patients as our people do. 

Why This Role Matters 

Every appointment, care plan, and follow-up at Damien Center runs through our EHR. When the system works well, our care teams can spend less time clicking and more time connecting with the people they serve. That's where you come in. 

In this role, you'll be both a trusted helpdesk resource and a strategic partner. You'll troubleshoot day-to-day issues, yes, but you'll also shape how our integrated care, quality, and operations teams work, making sure our system supports the reporting and standards that come with being a Federally Qualified Health Center (FQHC) and a Patient-Centered Medical Home (PCMH). Your work will have a real, visible impact on patient care. 

About Damien Center 

Founded in 1987, Damien Center is Indiana's oldest and largest AIDS service organization, serving more than 8,000 individuals living with or at risk for HIV. We're a trusted partner offering care coordination, integrated care and pharmacy services, mental health, housing, and nutrition, and we're a safe, welcoming home for anyone seeking care. 

What You'll Do 

Keep Our EHR Running Smoothly 

• Serve as the primary helpdesk resource for eClinicalWorks, troubleshooting issues and resolving user concerns 

• Triage, document, and track support requests through to resolution, and escalate to the vendor when needed 

• Manage user accounts, security roles, and access 

• Configure and maintain templates, forms, order sets, alerts, registries, and other workflow tools 

• Help test and roll out software updates and new functionality 

Be Our FQHC & PCMH Go-To 

• Act as the organization's expert on how FQHC and PCMH requirements show up in EHR workflows and documentation 

• Make sure eClinicalWorks supports UDS reporting, quality measures, care coordination, preventive and population health, health equity, patient engagement, enabling services, and care gap management 

• Keep an eye on regulatory changes and recommend system updates to stay ahead of them 

Drive Quality & Continuous Improvement 

• Oversee maintenance of reporting tools and support UDS and quality reporting 

• Spot trends in support requests and turn them into smarter processes 

• Identify opportunities to optimize workflows and participate in quality improvement initiatives 

Teach, Coach & Empower 

• Develop and deliver eClinicalWorks training, from group sessions to one-on-one coaching 

• Lead EHR onboarding for new team members 

• Oversee educational materials and help build standard operating procedures 

Collaborate & Lead Projects 

• Partner with integrated care, operations, quality, and leadership teams on workflow enhancements 

• Serve as the liaison between end users and the EHR vendor 

• Participate in system implementations, upgrades, testing, and validation 

What You Bring 

Required 

• Bachelor's degree in Healthcare Administration, Health Information Management, Information Technology, Nursing, Public Health, or a related field* 

• 3+ years of experience supporting an EHR system in a healthcare setting 

• Hands-on experience with eClinicalWorks 

• 2+ years of experience in an FQHC, community health center, or primary care environment 

• Proficiency in Microsoft Office, reporting tools, and healthcare technology systems 

Preferred 

• Experience with PCMH principles and requirements 

• Experience with quality reporting, UDS measures, and population health initiatives 

*Work or lived experience may substitute for education requirements on a case-by-case basis. 

Who You Are 

• The Translator. You speak both "clinic" and "tech" fluently, and you can explain a system change to a provider, a front desk team member, or a leader in a way that clicks for each of them. 

• The Problem Solver. You enjoy digging into the "why" behind an issue and don't stop at the quick fix when a better solution is within reach. 

• The Patient Teacher. You're comfortable supporting people at every level of tech confidence, and you meet them where they are. 

• The Systems Thinker. You see how one workflow connects to reporting, quality, and ultimately patient care, and you design with the big picture in mind. 

• The Steady Hand. You juggle multiple priorities with organization and calm, work well independently, and handle sensitive information with the highest integrity and confidentiality. 

• The Relationship Builder. You build trust across departments and help create a culture of courtesy, respect, and inclusion. 

Compensation & Benefits 

Salary: $70,000 plus an annual performance-based salary increase 

• 150 hours of PTO in your first year, growing to 195 hours per year after that 

• 12 paid holidays 

• Medical coverage with PPO or HDHP options, plus dental and vision 

• HSA or FSA, plus a Dependent Care FSA 

• 403(b) retirement plan with 5% match and 100% vesting after 90 days 

• Life insurance at 2x annual salary, plus voluntary life coverage for spouse and children 

• Short- and long-term disability 

• Employee Assistance Program and a premium Calm app subscription 

• Tuition assistance and professional development opportunities 

Good to Know 

• This role reports to the Director of IT. 

• This is an office-based role; remote work may be approved on a case-by-case basis. 

• Within your first 90 days, you'll complete four short healthcare IT courses (on us, with certificates provided) covering IT support in healthcare, health IT fundamentals, patient safety, and data security and privacy. 

• As a condition of employment, Damien Center requires an annual flu vaccination and TB test (or chest x-ray), barring an approved religious or medical exemption. 

Ready to Make an Impact? 

If you're excited about using your EHR expertise to help a mission-driven team deliver outstanding care, we'd love to hear from you.