- Salary
- $43k – $62k/yr
- Location
- Various Locations within the City of El Paso, TX, TX, US
- Department
- Marketing
- Education
- High School
- Source
- GovernmentJobs
Description
Licenses and Certificates: Positions assigned to Sun Metro's Streetcar or Fixed Route Divisions will require obtaining a Texas Class "B" Commercial Driver's License with a passenger endorsement or an equivalent from another state within sixty (60) days of appointment. Additionally, positions assigned to the Sun Metro Streetcar Division will require obtaining a rail certification within sixty (60) days of appointment.
Special Requirements: Positions of a safety-sensitive nature are subject to drug and alcohol testing in accordance with federal regulations.
Under general supervision, within the assigned area, provide customer service; dispatch transportation, and provide information to field personnel and assign field personnel.
Provide customer service, answer telephones, respond to inquiries, and take messages. Involves: Greeting and communicating with customers over the telephone and in person politely. Explain rules, regulations, policies, and procedures to the public. Provide public or customer service; respond to requests for information from customers, coworkers, other governmental agencies, or the general public.
Schedule transportation and personnel to meet the service needs of the assigned area. Involves: Scheduling and assigning transportation and drivers according to the schedule. Review requests and authorize schedule changes. Assign mass transit vehicles for run assignments not covered. Arrange for substitute drivers. Prepare daily and hourly manifests, transit route information, and distribute paperwork to drivers. Assist in the preparation of the mass transit vehicles prior to pull-out daily. Assist in the movement of the mass transit vehicles in the yard when necessary and operate the mass transit vehicles in the event of a driver shortage or emergencies. Implement standard operating procedures. Receive and review client requests for transportation. Match client needs with vehicle availability. Utilize application-specific scheduling/dispatching computer programs. May inspect drivers' physical condition and appearance before dispatch and notify the supervisor of problems concerning drivers or equipment.
Dispatch calls and information to field personnel and coordinate work crew activities. Involves: Communicating and maintaining effective communication with field personnel. Coordinate field crew activities and schedules. Communicate/dispatch information to field personnel in assigned area regarding emergencies, complaints, scheduling problems, mechanical problems, breakdowns, service schedules, work orders, customer requests and needs, address verifications and directions, etc. Use a switchboard, radio system, beeper, or other systems to communicate.
Maintain and monitor dispatch equipment. Involves: Monitoring phone, computer, control panels, and security systems, if assigned, such as cameras, gates, doors, and fire alarm systems. Advise designated parties of and act on mechanical failures or alerts.
Maintain filing system, records, and telephone logs, and prepare reports. Involves: Entering data into computer systems. Record and log incoming calls, fuel consumption, vehicle or property damage information, and other pertinent data. Maintain inventory of keys. Keep a record of individuals on duty or on standby, investigations, route actions, and complaints. Update activity logs and prepare reports.
For a complete job specification, click here.
Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants that pass the Supplemental Questions exam.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.