Senior Client Relationship Manager, IPMI (International Private Medical Insurance)

Company:

Mercer

Description:

Mercer Marsh Benefits is seeking candidates for the following position based in the Singapore office:

Senior Client Relationship Manager, IPMI (International Private Medical Insurance)

We will count on you to:

• Manage all aspects of account management and service delivery to clients, ensuring client needs are met in line with agreed service standards.

• Plan and execute overall client strategy to ensure client retention and revenue growth of your assigned client’s portfolio.

• Understand clients guiding principles, business profile, risk exposures, requirements, expectations and to provide appropriate advice / recommendations.

• Develop long-term relationships with clients and carriers.

• Manage the renewal process with clients seamlessly.

• Ensure all activities follow regulations and internal procedures, and the necessary documents are collected and placed with insurers.

• Adhere to peer review process to ensure high standard and accuracy of deliverables to clients.

• Update benefits portal to provide accurate information for your local / regional clients in a timely manner.

• Maintain collaborative relationships with colleagues from regional and local support teams working through tasks / requests / issues and ultimately providing value-add deliverables to clients.

• Identify opportunity to up-sell and cross-sell inter-department services that fulfil and/or add value to clients.

• Undertake any ad hoc duties / tasks that may be assigned.

What you need to have:

• Prior client relationship management experience in IPMI in the broking/insurance industry.

• Strong domain knowledge, and client management experience in health and benefits consulting.

• Excellent oral and written communication skills and presentation skills.

• Analytical, critical thinking, good interpersonal and problem-solving skills.

• MAS qualification is required for this role.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.