- Location
- United States · published
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm Partners, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!
Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.
Position Summary
This position works with a professional team of physicians and other staff who are trained in the medical and surgical specialty of dermatology with the purpose to be patient focused with the objective of delivering superior patient care and ensuring a positive patient experience and outcome.
This position completes tasks associated with posting, adjusting, and monitoring patient accounts receivables. Position proactively researches, identifies, and rectifies any circumstance affecting delayed submission or payment of accounts. Position communicates accounts receivable issues proactively to management to ensure compliance and accuracy. Position performs various administrative and clerical duties needed to support revenue cycle functions as needed. Position reports to the Supervisor, Payment Posting and/or Director, Cash Management.
Essential Responsibilities
- Completes posting of all payments and adjustments at the patient account level in a timely and accurate manner, balancing to the bank deposit daily.
- Contact patients, insurance or third-party administrators when clarification of information is needed to successfully post payment.
- Call, chat, email insurances to resolve payments/offset questions
- Check websites for additional information to resolve payments/offset issues
- Work on recoupment accounts to resolution.
- Research and resolve insurance overpayments and credits.
- Processes patient refund requests and manages refund register.
- Assists with monthly close functions including month end balancing.
- Review all remittance advices for accuracy to identify errors or questionable data. Manages time to complete work in timely manner and be a team player.
- Meets productivity requirements as established by organization and external benchmarks.
- Proactively engages other operational personnel to review and resolve issues as needed.
- Provides professional assistance for patient billing calls.
- Keep up-to-date with current with payer guidelines and reimbursement policies (basic knowledge).
- Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax.
- Adheres to Code of Conduct and Mission & Value Statement.