- Type
- Full-time
- Department
- Security
- Seniority
- Manager
- Source
- Workday
Description
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
What you will have an opportunity to do:
We are looking for a highly motivated, proactive, and experienced individual to join our team as Security Manager. This key leadership role is responsible for ensuring the safety and security of guests, team members, visitors, and hotel assets. The Security Manager will oversee all security operations, develop and implement safety protocols, manage emergency response procedures, and foster a culture of safety and awareness throughout the property.
The successful candidate will have a proven track record in security management, risk assessment, and team leadership. They will be a strong communicator, problem solver, and decision-maker who leads by example, remains calm under pressure, and responds professionally and effectively to security incidents and guest concerns.
Your Role:
- Oversee the daily operations of the Security Department and ensure compliance with all company policies and procedures.
- Develop, implement, and maintain security and safety programs to protect guests, team members, visitors, and property assets.
- Conduct regular property inspections to identify potential security, safety, and liability risks.
- Investigate incidents, accidents, guest complaints, and security concerns, documenting findings and recommending corrective actions.
- Lead emergency response efforts and ensure preparedness through regular training, drills, and communication.
- Maintain relationships with local law enforcement, fire departments, emergency services, and other relevant agencies.
- Monitor security systems, including CCTV, access control, alarm systems, and key control procedures.
- Hire, train, coach, and develop security team members while maintaining appropriate staffing levels.
- Ensure compliance with all local, state, and federal safety and security regulations.
- Prepare and maintain accurate reports, incident logs, and departmental records.
- Promote a safe and secure environment while delivering exceptional guest service.
- Stay informed on industry trends, emerging security risks, and best practices, making recommendations to improve operations.
- Meet departmental goals and performance objectives as established by hotel leadership.
What are we looking for?
- Bachelor’s degree or equivalent experience.
- 5+ years’ experience as a Sales Manager in a hotel/resort environment
- SalesForce (Delphi) experience preferred
- Ability to effectively communicate verbally and in written form with the public as well as other team members.
- Essential statistical and analytical skills required to identify revenue opportunities and shortfalls.
- Ability to work both independently and cross-functionally to achieve goals.
- Ability to thrive in a multi-tasked and fast-paced environment.
- Someone with the availability to work when the events are happening, i.e. weekends, nights and holidays
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
