Senior Client Success Manager

What if your next role allowed you to influence the future of healthcare while partnering with organizations that improve lives every day? As a Senior Client Success Manager, you'll serve as a trusted advisor to payer and managed care clients, helping them maximize the value of Netsmart's Workforce Management and EVV solutions. You'll build executive relationships, solve complex challenges, and partner across teams to drive meaningful outcomes for the communities your clients serve. This is an opportunity to combine strategic relationship management with a mission-driven purpose in a role where your impact is felt far beyond the technology itself.

Responsibilities

• Cultivate relationships at all levels of a client organization, specifically C-Level leaders and business counterparts to ensure strategic alignment  of the client relationships and effective sales opportunity management. 

• Lead execution of effective cadence of business reviews to ensure clear and timely communication around initiatives, projects, and escalations.  Leverage the matrix to drive outcomes with Engineering, Product Management, Cloud, Support, Sales and Client Alignment organizations to effectively serve the client needs.

• Lead and educate client and other stakeholders on industry and Netsmart solution-specific insights, best practices, including product roadmaps, newly deployed or pending feature/functionally updates and end-user training. 

• Lead RFP responses by working effectively with sales, Client Alignment and proposal team members.  

• Perform platform demos for potential new clients and with coordination across the Netsmart matrix of solutions and services. 

• Create Scope of Work (SOW) documents in partnership with cross-functional stakeholders and in alignment with client expectations.  Maintain data integrity in CRM and/or support ticketing systems through ongoing data cleanup, documentation, management, and billing

• Maintain data integrity in CRM and/or support ticketing systems through ongoing data cleanup, documentation, management, and billing

Qualifications

Required

• Bachelor's degree of equivalent work experience

• At least 5 years’ sales or account management experience with health care and/or technology services and solutions 

• Strong relationship management skills with the ability to build rapport, influence, and deepen relationships with stakeholders. 

• Effective presentation skills, including presentations in a sales capacity. 

• Ability to manage complex situations and effectively collaborate and communicate with all levels of management and cross-functional teams.

Preferred

• At least 3 years in Behavioral Health or Home Health and Long-Term Care sector.

• At least 3 years experience working with electronic health records

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Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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