Clinical Care Coordinator- RN

Description

Position Summary 

The Clinical Care Coordinator, RN serves as a central clinical resource for the cardiology practice by coordinating patient care, reviewing diagnostic results, triaging patient concerns, facilitating cardiac clearance requests, and ensuring timely communication between patients and providers. Working collaboratively with Advanced Practice Providers and physicians, this role applies clinical judgment and evidence-based protocols to support safe, efficient, and high-quality outpatient cardiovascular care. 

Why This Role Matters
This position was created to allow Advanced Practice Providers to focus on direct patient care while leveraging the expertise of an experienced Registered Nurse to independently manage protocol-driven clinical workflows, patient communication, diagnostic result review, cardiac clearance coordination, and care coordination. By practicing at the top of their license, the Clinical Care Coordinator, RN plays a vital role in improving access to care, enhancing the patient experience, and increasing provider capacity. 

Responsibilities 

Clinical Triage & Patient Assessment 

• Reviews telephone encounters and patient messages, prioritizing urgent clinical concerns and routing administrative items to the appropriate team member.  
• Assesses patient symptoms using clinical judgment, cardiology knowledge, and clinic-approved protocols to determine urgency and appropriate next steps.  
• Determines when same-day evaluation, APP follow-up, or physician review is indicated.  
• Directs patients to the Emergency Department or 911 based on established red-flag criteria.  
• Escalates patient concerns requiring provider-level medical decision-making.  
• Provides patient education regarding heart failure, hypertension, coronary artery disease, arrhythmias, medications, testing, and follow-up plans. 

Diagnostic Results Management 

• Reviews laboratory, imaging, and diagnostic testing results utilizing clinic-approved protocols.  
• Independently communicates normal results to patients and documents all communications.  
• Reviews abnormal but non-critical findings, initiates protocol-driven follow-up, and routes cases requiring provider review.  
• Immediately escalates critical values or urgent findings to the appropriate provider.  
• Orders repeat laboratory testing or diagnostic studies when permitted by protocol or provider recommendation.  

Cardiac Clearance Coordination 

• Reviews cardiac clearance requests and gathers the necessary clinical documentation, including testing, office notes, medication lists, and pertinent medical history.  
• Applies clinic-approved cardiac clearance algorithms to determine whether additional testing, provider review, or an office visit is required before clearance.  
• Prepares draft cardiac clearance documentation for provider review and signature.  
• Coordinates completion and transmission of finalized cardiac clearance documentation.  

Medication & Clinical Care Coordination 

• Responds to medication-related questions, side-effect concerns, and dosage clarification requests within RN scope and approved protocols.  
• Manages diuretic adjustment requests according to protocol or escalates when appropriate.  
• Routes refill requests, prior authorizations, and anticoagulation concerns to the appropriate clinical team members.  
• Coordinates follow-up appointments and communicates scheduling needs to the scheduling team.  

Care Coordination & Communication 

• Serves as the primary RN clinical resource supporting the Advanced Practice Provider team.  
• Facilitates communication among physicians, APPs, patients, hospitals, referring providers, and internal departments.  
• Documents all patient interactions, clinical reviews, recommendations, and follow-up activities in the electronic medical record.  
• Ensures timely, closed-loop communication for patient concerns, diagnostic results, and clearance requests.  

Operational Excellence 

• Maintains timely review and completion of APP clinical actions and telephone encounters.  
• Provides same-day attention to urgent clinical issues.  
• Assists in reducing delays in patient communication, result management, and cardiac clearance processing.  
• Demonstrates advanced cardiac knowledge and sound clinical judgment in daily practice.  
• Completes assignments independently and efficiently while contributing to a collaborative team environment. 
• Other duties as assigned. 

Requirements

 Education and Qualifications 

• Active Registered Nurse license, active in Georgia, required. 
• Maintains active Basic Life Support (BLS) certification, required. 
• Maintains active Advanced Cardiovascular Life Support (ACLS) certification, required. 
• Cardiology experience, required. Critical Care experience preferred. 
• Minimum 3 years of RN experience preferred. 
• Experience using eClinicalWorks or similar EMR preferred. 

 Job knowledge and skills 

• Strong cardiac assessment skills. 
• Excellent clinical judgment and ability to recognize subtle changes requiring escalation. 
• Ability to work independently within clinic-approved protocols. 
• Ability to prioritize urgent versus routine patient needs. 
• Strong understanding of outpatient cardiology workflows and APP clinical support needs. 
• Familiar with eClinicalWorks EMR. 
• Demonstrates excellent communication skills, both verbal and written. 
• Able to provide patient education clearly and professionally. 
• Extremely detail-oriented with strong follow-up and documentation habits. 
• Able to manage multiple clinical priorities while maintaining accuracy and patient safety. 
• Demonstrates sound judgment when determining whether an in-office appointment, urgent evaluation, or ER/911 escalation is appropriate. 
• Able to collaborate effectively with APPs, physicians, clinical staff, scheduling, and outside offices. 
• Demonstrates empathy to patients and advocates for their needs. 
• Supports a team culture that is respectful, accountable, and aligned with clinic standards. 

 Full-Time Benefits & Perks 

• Set scheduled 4-day work week 
• Comprehensive Medical, Dental, and Vision insurance (effective 1st of the month following 60 days) 
• Company-paid Long-Term Disability (60%) and $25,000 Basic Life Insurance 
• 6 Paid Holidays: New Year’s Day, Memorial Day, 4 of July, Labor Day, Thanksgiving, & Christmas 
• PTO accrued at 3.08 hours per paycheck (80 hrs/yr) 
• 401k matching program after 1 year worked 
• VIP Status at both Southeastern Cardiology and Southeastern Gastroenterology 
• Discounts through Uniforms of America, and the Working Advantage program.