Lighting Sales Advisor & Showroom Experience Manager (m/f/d)

At Occhio Palma, we create extraordinary lighting experiences for private clients, architects, and interior designers. We are looking for a proactive, reliable, and customer-oriented professional who enjoys building relationships, taking responsibility, and creating an exceptional showroom experience. 

This is more than a sales position. You will become a key member of our showroom team, combining premium customer service with sales, organization, and operational excellence. 

Your Role – consultative, creative, sales-driven

Sales & Customer Experience

• Welcome every visitor to our showroom and create a warm, professional first impression.
• Advise clients on Occhio's premium lighting collections and guide them throughout the sales process.
• Identify opportunities, qualify customer needs, and confidently take the lead in sales conversations.
• Collaborate closely with the sales team by sharing and handing over leads when appropriate.
• Build long-term relationships with private clients, architects, and interior designers.

Showroom Coordination

• Ensure the showroom is always presented to the highest standard.
• Coordinate everyday showroom needs, including flowers, refreshments, supplies, and overall presentation.
• Take ownership of the showroom environment and proactively identify anything that needs attention.
• Support the team in creating a welcoming and inspiring atmosphere for every visitor.

Sales Administration & Back Office

• Prepare quotations and process customer orders.
• Manage customer claims.
• Keep our CRM and internal systems accurate and up to date.
• Support project coordination from initial enquiry through delivery.

Your Profile – design-oriented, customer-focused, resilient

We're looking for someone who genuinely enjoys working with people and takes pride in delivering outstanding service.

Ideally you have:

• Previous experience in sales, luxury retail, hospitality, showroom sales, or customer-facing roles.
• Confidence in starting conversations and guiding customers through a consultative sales process.
• Excellent communication and relationship-building skills.
• A proactive attitude and strong sense of responsibility.
• Great organizational skills and attention to detail.
• Confidence working with CRM systems and administrative tasks.
• The ability to multitask and prioritize in a dynamic environment.
• An interest in architecture, interior design, lighting, or premium brands is a plus.
• Fluency in Spanish and English. German is an advantage.
• You are already living in Mallorca.

What We Offer

The opportunity to work with one of Europe's leading premium lighting brands.

• A beautiful design-focused showroom in Palma.
• Structured onboarding, including Occhio Academy and ongoing professional training.
• Regular working hours (09:30–18:00) with a one-hour lunch break.
• A collaborative, motivated team and a positive working environment.
• Competitive salary with performance-based incentives.

If you love service, enjoy connecting with people, and want to turn light into an unforgettable experience, Occhio Palma is waiting for you!

 

Occhio stands for equal opportunities. We make decisions on applications regardless of origin, religion, age, disability, sexual orientation, gender or gender identity. Please do not send us any sensitive information about your health, political or religious beliefs, trade union membership, or sexual orientation.