Inside Sales Professional, Queen of Heaven Catholic Cemetery & Funeral Home, Mesa, Arizona

Description

As an Inside Sales Professional (also referred to as a Family Service Counselor), you will be the face of Catholic Cemeteries and Funeral Homes to the community. In this position you will be accountable for serving the immediate (at need) and preneed cemetery arrangements of families that contact us in person or by phone to arrange services for their deceased loved ones. This position also has the opportunity to offer our funeral preneed insurance program to families.

A Family Service Counselor is primarily responsible for serving the immediate (at need) and preneed arrangements of families that come to the office or call to arrange for services. The Family Service Counselor is required to make follow-up calls to provide assistance to families and generate referrals. This individual must possess a servant’s heart and truly want to help do what is right for the family.

Specific Job Duties

• Assist families in making cemetery at need arrangements including, but not limited to assisting in the selection of the burial space, designing of the memorial, and selecting other burial products based on families’ needs.
• Follow up with at need families, verifying their satisfaction with the services they received and offering preneed services to them.
• Field incoming calls and internet inquiries from preneed and at need families as well as general cemetery inquiries.
• Respond to complaints in a thoughtful and attentive manner, following existing policies and procedures.
• Refer families needing bereavement services to our Bereavement Ministry partners, the Crosier Fathers and Brothers.
• Attend graveside services for families you have served.
• Serve as primary liaison between the family and funeral home, ensuring seamless service at the time of burial
• Educating and evangelizing families on the importance of preneed Catholic services for funeral and cemetery.

Education and Experience (Classification is typically expected to possess.

Bachelor’s degree from an accredited institution preferred or three years cemetery or funeral industry experience. Licensed for funeral insurance sales in the state of Arizona required. Practicing Roman Catholic desired.

Skills

• Comply with Catholic Cemeteries & Funeral Homes policies, rules, regulations, and procedures.
• Work well with others and being a true “team player,” willing to assist even when something falls outside your scope of duty.
• Be an effective communicator both to your coworkers as well as to your families.
• Be detail oriented, thorough, and ensure that a family’s burial requests are honored.
• Maintain a strong work ethic.
• Exude a positive attitude.
• Be approachable and flexible.
• Must be able to perform basic computer skills, data input, and various applications.
• Must have a valid Arizona driver’s license with an insurable driving record.
• Ability to work under minimal supervision.
• High attention to detail and accuracy; highly organized
• Ability to effectively communicate with others and to work harmoniously with related personnel.
• Ability to organize and prioritize work.
• Highly proficient in Microsoft Office products (Word, Excel, Outlook) and Google mail.
• Bilingual preferred.