Director, Clinical Performance Excellence

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

With a focused vision to create healthier communities now, and for generations to come, Memorial Hermann Katy is expanding to support the needs of our patients and families out West!

Growth on the horizon presents a new and exciting opportunity for professional development - the Director of Clinical Performance Excellence.

This role reports directly to the CNO and responsibilities include (not limited to):

+ Oversight of current Director team -> providing leadership, direction and support for one or more patient care departments
+ Clinical excellence endeavors -> ensuring the delivery of quality care to patients, project management and physician relations
+ Campus strategy -> planning, implementing, reviewing and controlling the budget, staffing, and robust process improvement

Candidates with current, Director-level experience, a working knowledge of campus operations and a vision to catapult key strategies forward are strongly preferred.

Job Description

Minimum Qualifications

Education:  Bachelor of Nursing degree from an accredited school of professional nursing required; Masters Degree preferred

Licenses/Certifications:

• Current State of Texas license or temporary/compact license to practice professional nursing
• Professional Certification in clinical area or management within one year of hire preferred

Experience / Knowledge / Skills: 

• Five (5) years of progressive clinical experience; see attached Table 1 for Direction I-IV leveling

Principal Accountabilities

• Directs the day-to-day operations for assigned patient care departments, maintaining 24/7 operational responsibility and directing clinical and non-clinical staff.
• Reviews and approves all new hires, establishes and controls standards for performance appraisals; works with managers to identify staffing needs and provides for accordingly; coordinates training needs of staff with education department; remains available, accessible and visible to staff; recognizes staff’s achievements and accomplishments and provides ongoing feedback on performance.
• Works with service line leaders and managers to establish departmental scope of service, goals and strategic plan for the department; stays up-to-date on new developments in the field and incorporates such in the department’s scope of service; reviews departmental policies, procedures, and systems; conducts appropriate department promotional activities and participates in hospital market activities.
• Monitors and directs all patient care activities.
• Considers the diverse needs of each patient through the entire continuum of care, providing and ensuring the highest level of service according to established service standards, optimizing the patient experience.
• Participates in a systemic, interdisciplinary, and ongoing evaluation of programs, process improvement, desired client-centered outcomes, and organizational outcomes.
• Ensures that revenue, expenses, contribution margin and FTE’s meet or exceed budget; prepares and submits budget and related reports; forecasts and accurately projects expenses; takes corrective action to address negative variances; identifies and proposes capital budget items appropriately.
• Promotes physician input and communication; includes medical staff in planning new or revised policies, procedures and services; provides rapid response and follow-up to medical staff issues/concerns; seeks new ways to encourage new physicians to utilize hospital services.
• Adheres to all regulatory and Texas Board of Nursing requirements and standards.
• Performs other duties as assigned, within scope of practice and clinical competency.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.