Consumer Services Specialist

Title: Consumer Services Specialist 
Location: Remote - Approved US States Only. Refer to list at the end of the posting. 

Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.

We are actively seeking a Consumer Services Specialist to join our growing organization and help us Nurture What You Love!

This role’s primary responsibility will be serve as a brand advocate and will respond to questions, complaints, and comments in a courteous, professional, and timely manner, helping to ensure consumer satisfaction. This role will also contribute to continuous improvement of process in support of cross-functional collaboration and information sharing.

As our Consumer Services Specialist, you’ll make an impact by:

• Receiving and responding to consumer contacts via inbound calls, email, live chats, social media, mail, and other platforms.
• Managing concerns and issues in a friendly, professional, and efficient manner while guiding and educating consumers to resolution.
• Educating consumers in product selection and proper use.
• Logging all consumer contacts and case correspondence into CRM software in an accurate and timely manner.
• Identifying and escalating priority issues to team lead
• Contributing feedback and suggestions to process improvements or other opportunities for improving the consumer experience

What you need to succeed:

• Effectively communicate in English, in both verbal and written forms
• High School diploma or equivalent, some college preferred.
• 0-1 years of customer service experience or consumer packaged goods background with a history of providing superior consumer/customer service.
• Ability to communicate clearly, professionally, and empathetically through email, chat, and other digital communication channels.
• Ability to navigate multiple systems simultaneously, including CRM, e-commerce, subscription, order management, and communication platforms.
• Experience working in subscription-based businesses or recurring billing models preferred.
• Experience in the pet industry or related industry preferred.

What we have for you:

• A growing team making a difference in the lives of pets and pet families.
• Great work/life balance with PTO, paid holidays and more!
• Medical, dental, vision and an employee assistance program to support your well-being.
• 401k with company match.
• Casual work environment with a focus on teamwork.
• Paid parental leave.
• Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line.

To learn more about us:
https://companapetbrands.com/careers

Remote Work Eligibility
This position is eligible for remote work only in states where the company is currently authorized to employ workers. Applicants must reside in one of the following approved states:
AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MN, MO, NC, NE, NM, NV, NJ, NY, OH, OK, PA, SC, TN, TX, UT, VA, WA.

Disclaimer:
This description is representative only and is not exhaustive of the tasks this position may be required to perform.
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