Asset Protection Associate - Full Time - Haywood Mall

The Asset Protection Associate assists the store in achieving shortage reduction metrics. This role assists with case investigations, with a focus on identifying and preventing internal and external AP incidents. The Asset Protection Associate leads store policy knowledge and ensures proper execution of action plans, security procedures, and safety programs. This is an hourly position.

What you will do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Monitor store activity through observation, camera systems, and floor walks to identify and prevent incidents of theft, fraud, and dishonesty.
• Assist with internal, external, and organized retail crime incidents in accordance with case procedures, company standards, and applicable laws. Follow proper protocols for apprehensions, and accurately document and report all incidents.
• Support leadership with retrieving and reviewing documentation and reports used in investigations.
• Build strong working relationships with local law enforcement to support collaboration and successful case resolution.
• Support education of store team in asset protection, emergency response, and safety programs to enhance storewide compliance.  
• Promptly report any outages, risks, or safety concerns with store systems.
• Maintain confidentiality, safeguard sensitive information, and demonstrate composure, understanding the importance to business continuity and investigations.
• Leverage training tools, use resources, and embrace feedback to build knowledge of asset protection processes and procedures and strengthen performance. Stay informed of products, promotions, policies, and store events to enhance execution.
• Embody the values of the Asset Protection Mission Statement by protecting the company's profitability, serving as a change agent, and contributing to a store culture of teamwork, collaboration, trust, and accountability.

Skills and Abilities

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
• Retail / Asset Protection experience and dedication to customer service.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.