Your role

Process Associate Payments

What you'll be doing

Job Title

Payment Processor
Location: Nagpur, Maharashtra, India (Work from Office)
Department: Corporate Payments

What We Need

Corpay is looking for a detail-oriented Payment Processor to join our Corporate Payments team in Nagpur. In this role, you will be responsible for processing payments through web and IVR payment systems while ensuring accuracy, compliance, and timely execution of payment transactions.

You will work closely with the Team Lead, Payment Processing team, Support, and Client Success teams to deliver a seamless payment experience for our clients.

How We Work

At Corpay, we invest in your success by providing:

• Dedicated workspace at our Nagpur office
• Company-issued equipment
• Structured onboarding and hands-on training
• A collaborative team environment focused on continuous learning and operational excellence
• Opportunities to work with industry-leading payment technologies and processes

Role Responsibilities

As a Payment Processor, you will:

• Process payments through approved IVR payment workflows using BizPay and Pega.
• Initiate and navigate automated IVR payment sessions while following approved escalation procedures.
• Verify payment details, vendor information, client instructions, and supporting documentation before processing payments.
• Accurately enter payment information into approved systems and record confirmations, dispositions, and transaction outcomes.
• Research and resolve incomplete, inconsistent, or missing payment information using internal resources.
• Identify IVR errors, payment failures, declined transactions, duplicate payment risks, or system issues and escalate appropriately.
• Maintain accurate payment records, transaction statuses, and system notes.
• Ensure compliance with data security, confidentiality, and payment handling policies.
• Participate in daily team stand-ups and team discussions to share updates, resolve blockers, and improve processes.
• Collaborate with Quality Control, Team Leads, Support, and Client Success teams for escalations and issue resolution.
• Perform additional duties as assigned.

Qualifications & Skills

• Minimum 1+ year of experience in payment operations, financial operations, administrative processing, customer service, or a related field.
• Strong attention to detail with the ability to follow documented processes accurately.
• Experience navigating automated IVR systems and online payment portals.
• Excellent analytical and problem-solving skills to resolve payment-related issues.
• Strong written communication skills with the ability to maintain accurate documentation.
• Ability to work effectively in a team-oriented, high-volume production environment.
• Experience with BizPay and Pega Systems is preferred.
• Proficiency in Microsoft Excel, Outlook, Microsoft Teams, and Citrix Workspace.

# #LI-AK1

About Corpay

About Corpay

 

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

 

Transparency & Compliance

 

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

 

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

 

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

 

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.