- Location
- LPSC - Bucharest, Romania
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Ensure leasing contracts are processed accurately and in compliance with commercial requirements, legal regulations, and Ayvens customer service policies and procedures.
Coordinate, monitor, and validate the end-to-end contract signing process.
Update internal systems with signed contracts, activate Master Leasing Agreements, and validate contract completion.
Receive and process pre-order requests, creating and maintaining orders within the relevant systems.
Manage service change requests and customer data amendments, ensuring updates are completed within agreed Service Level Agreements (SLAs).
Handle end-of-contract administrative activities and ensure accurate documentation throughout the contract lifecycle.
Deliver high-quality customer service by maintaining robust documentation, supporting process mapping activities, and contributing to transition and operational improvement initiatives.
Build and maintain productive relationships with internal and external stakeholders while ensuring a positive customer experience.
Perform quality checks and sample assessments to ensure compliance with operational standards and identify opportunities for process optimization.
Support department projects and perform additional tasks as assigned by the Manager.
Job Requirements
Bachelor’s degree in Business Administration, Finance, or related field;
English (fluent, verbally and written);
Previous experience in customer service or similar roles;
Strong analytical skills with attention to detail;
Excellent communication and interpersonal skills;
Proficiency in Microsoft Office;
As a member of our team, you will benefit from:
25 days of annual leave;
1 sick day/year;
1 day off for your birthday;
Family Private healthcare subscription at Sanador/Regina Maria ;
Monthly budget in Benefit Platform;
Holiday gifts for Easter, Christmas through Benefits Platform;
Loyalty bonus at 3 and 5 years seniority in company;
Special events bonus (marriage, child birth, other);
Opportunities and trainings for ongoing professional growth and career advancement;
Hybrid work setup - 3 days/week in the
office (Timpuri noi metro station);
Discounts for dental care from Edent clinic;
Massage in the office on Tuesday and Wednesday.
Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
