Intake Coordinator Home Infusion

Company:

Compassus

 

Position Summary

The Home Infusion Intake Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Home Infusion Intake Coordinator coordinates admission/intake activities for new/returning infusion therapy patients. S/he provides patient information to other branch departments to serve the patient and expedite patient billing.

Position Specific Responsibilities

• Investigates/validates type and level of insurance coverage to determine eligibility for infusion therapy. Obtains and manages all prior authorizations for ordered therapy.
• Initiates admission process for patient referrals by collecting demographic and insurance information for patients. Enters all information into CPR+ software system. Informs team of referral within designated time frame.
• Acts as primary contact for new and returning infusion patients.
• Maintains positive pace from time of referral onset through start of care.
• Documents all findings within CPR+ and discusses with patient/patient representative. Completes and explains required forms to initiate infusion therapy.
• Communicates regularly with referral sources to ensure medical necessity is met for prescribed therapy(s).
• Documents medical necessity and compiles the required documentation for patients’ record ensuring information is available for any audit purposes.
• Supports designated staff in scanning and assigning documents into patient record.
• Arranges/coordinates home nursing referrals in collaboration with nursing manager.
• Maintains a customer service philosophy to ensure all customer expectations are met or exceeded.
• Assists with coordinating daily patient report/rounds. Maintains log of patient rounds/on-call report annually.
• Supports nursing with initiating patient education/care coordination documents in absence of in-office nurse.
• Participates in QI activities to assure compliance with accrediting bodies. Monitors CPR+ report lists for activity reporting. Assists in preparation of management reporting tools which are monitored across the system.
• Assists with implementing operational processes to assure admission operational efficiency as well as timely entry of patient information.
• Participates with billing team management of “on-hold” list.
• Participates in outreach activities as able.
• Serves as a role model/mentor for other staff in area of customer service/intake/insurance benefits.
• Perform other duties as assigned.

Education and/or Experience

• High school diploma or GED required.
• Associate or Bachelor's degree preferred.
• One (1) or more years of experience in a healthcare office setting required.
• Home infusion and/or specialty experience preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

Your Career Journey Matters
We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage
•  Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter. 
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?
At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.