Long-term Internship - Customer Training

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Job Description:

Airbus Helicopters is looking for a Long-term Intern (multi-semester) to join our Customer Training Team based in Grand Prairie, TX.

This person is responsible for evaluating business processes, identifying deficiencies/inefficiencies, and designing and implementing innovative business solutions/processes to improve business operations using our new Google platform within the Airbus Helicopters Customer Training Department.  

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

Your Challenges:

Primary Responsibilities:

System(s) Integration: 35%

• Identify system integration deficiencies and cross-platform challenges

• Provide recommendations for automation of manual tasks

• Optimize scheduling platform (visual planning) with AHTA platforms 

• Review our access to Wi-Fi compared to the local university and applicable access

• Align the Concur platform with customer requested travel collaborating with Accounting/BCD

Continuous Improvement: 35%

• Evaluate our customer training course outline by contrasting to a technical college course outline offered by the university

• Directly support data governance initiatives

• Support compliance processes

• Recommend solutions to optimize business operations

• Assist in crafting and deploying process improvements for the collection and retention of customer information and training documentation 

• Review a sample online course

Customer Service: 30%

• Provide outstanding customer service to all customers who enter our facility

• Assist administration team with customer service oriented tasks 

Additional Responsibilities:

• Other duties as assigned.

 

Your Boarding Pass:

Required:

• Must be currently local & attending school in the DFW metro area as this is a multi-semester, onsite work opportunity

• High School Diploma 

• Current enrolled in relevant university degree program

• Proven customer service experience

• Authorized to Work in the US without current, or future, need of visa sponsorship

• Able to collaborate with others from a diverse set of backgrounds

• Able to resolve conflict and treat colleagues and customers in a professional manner at all times

• Detail oriented, but also able to focus on the big picture

• Ability to communicate effectively in verbal and written form in English

• MS Office proficiency

• Web-based application proficiency

Preferred:

• College credits in accredited business, education, and/or media program of study

• Knowledge of learning management, and/or data management applications 

• Bi-lingual proficiency in Spanish, French, and/or German 

• Learning Management System knowledge

Physical Requirements:

• Onsite: 100%

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. Daily

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications. Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.S everal times a week

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Several times a week

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools. Several times a week

• Sitting:  able to sit for long periods of time in meetings, working on computer. 80% or more

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving 20%.

• Standing: able to stand for discussions in offices or on production floor. 20%

• Travel:  able to travel independently and at short notice. Infrequently, 0-5%

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces. Daily

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Ability to work in the US without current, or future, need of visa sponsorship/work authorization is required for this position.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters, Inc.

Employment Type:

Internship

Experience Level:

Student

Remote Type:

On-site

Job Family:

HR Expertise

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].