- Workplace
- Remote
- Type
- Full-time
- Department
- Sales
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Sales and Customer Support Coordinator (100% Work From Home)
Customer Experience & Multi-Channel Communication
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Serves as the primary point of contact for inbound call management and customer follow-ups using cloud telephony software.
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Manages incoming email correspondence, support tickets, and service requests via HelpScout, maintaining rapid, professional response times.
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Provides detailed product, service, and scheduling information to prospective and existing commercial clients in both English and Spanish.
Accounts Receivable & Collections Management
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Conducts proactive outbound calls and dispatches professional email communications to collect past-due account balances.
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Tracks accounts receivable status, maintains detailed records of payment commitments, and collaborates with management to resolve billing discrepancies.
Administrative Coordination & Operational Support
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Executes daily administrative assignments, ad-hoc operational tasks, and team projects assigned directly via Slack.
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Maintains pristine customer data and documentation across all operational platforms.
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Cross-communicates effectively between internal departments to support daily field schedules and service delivery goals.
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Educational Attainment: Bachelor’s degree (university degree completed).
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Bilingual Fluency: Fluent written and spoken proficiency in both English and Spanish, capable of switching languages seamlessly during client calls and correspondence.
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Customer Service & AR Experience: Demonstrated background in phone/email customer support, client relations, and comfortable executing accounts receivable collection outreach.
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Tech Literacy & Multitasking: High capacity to navigate multiple software platforms (cloud phone systems, helpdesk ticketing, Slack) while managing concurrent tasks efficiently.
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Professional Phone Manner: Excellent verbal etiquette, empathetic listening skills, and a confident, professional phone presence.
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Schedule Alignment: Full availability to work standard US Eastern business hours (Monday – Friday, 8:30 AM – 6:00 PM ET).
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Remote Workspace Infrastructure: Dedicated, quiet home office, high-performance computer setup, and a stable high-speed internet connection.
Preferred Qualifications
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Hands-on experience with helpdesk and VoIP platforms (e.g., HelpScout, OpenPhone, or similar tools).
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Prior experience supporting US-based commercial construction, equipment rental, property management, or field service companies.
Benefits
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Competitive Salary: Fixed compensation of $1,500 USD/month.
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Paid Time Off: 3 days of Paid Time Off (PTO) per year.
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Dynamic Work Culture: Diverse, multi-channel responsibilities combining customer service, finance, and operations.
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100% Remote Infrastructure: Provide complete operational support remotely from anywhere in Latin America.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
