- Salary
- $28 – $42
- Location
- Charlotte, NC - 5315 Morris Field Dr, United States of America
- Type
- Full-time
- Department
- Operations
- Source
- Workday
Description
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
monday-friday
Pay Range:
$28.55 - $42.85Essential Functions: 1. Adheres to the general hospital and medical center standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building. 2. Assists Clinical leaders and Administrator in the development of solutions to maximize access and volumes of services provided to patients at high risk for preventable readmissions and ED utilizations. 3. Develops and updates all manual of procedures and process maps. 4. Screens patients on admissions, discharge, and on readmissions using established algorithms and review of medical encounters in WakeOne. 5. Manages data for applicable databases to produce outcomes information for quality reporting and operational initiatives. 6. Provides a leadership role in driving process management. Works closely with the Administrative Director, departmental leadership, and physician leadership to identify process needs and develop plans to control and improve the processes. 7. Provides leadership for special projects as directed. Develops course of action, provides updates, feedback and reports to ensure projects are executed properly. Analyzes data and makes recommendations to promote the efficient operations of navigator programs. 8. Participates and actively leads assigned departmental taskforces, teams and committees to improve process and operational efficiencies. Supports project leadership for process/quality improvement initiatives to further the operational vision, philosophies and the Medical Centers mission for care and care coordination. 9. Participates in strategic and operational planning to design, implement, and evaluate programmatic needs and ensures that optimal service levels are provided. Demonstrates visionary, innovative, and creative thinking in organizational planning. 10. Coordinates information and operations across programs to ensure programs work effectively and efficiently together to achieve designated goals. Skills and Qualifications: Excellent communication, presentation and facilitation skills. Excellent patient and family communication skills. Strong communication (verbal and written), facilitation, quantitative and analytical skills are required. Strong PC background in computer spreadsheets systems and presentation packages. Experience in patient recruitment , enrollment, and follow up Ability to communicate on a professional level with nurses, physicians and other ancillary professional staff. Ability to problem-solve. Ability to train others. Strong interpersonal skills, organizational skills, and ability to function effectively with little or no direct supervision. Good customer service skills. Flexible hours to meet unit and hospital needs. Ability to manage process , protocol and workflow change well Physical Requirements: Amount of time spent performing the following activities: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum Work Environment: Subject to many interruptions Occasional pressure due to multiple calls and inquiries Handles absentee replacement on short notice
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
