People Assist Manager

The Opportunity

At APA, our purpose is to secure Australia’s energy future. We’re not doing it alone. We’re doing it with our customers and communities as Australia’s energy infrastructure partner, a role our unique experience and expertise positions us to play.

We now have an exciting opportunity available for a People Assist Manager to join our People Operations team in our Melbourne Southbank office on a permanent full-time basis.

Reporting to the Head of People Operations, you will lead the People Assist team, shaping a high-performing employee services experience that delivers trusted advice, operational excellence and seamless support across the employee lifecycle.

You will play a pivotal role in driving service quality, governance, compliance and continuous improvement while supporting organisational change and strategic people initiatives.

Key Responsibilities

• Lead and develop the People Assist team, building capability and fostering a customer-focused, high-performance culture.

• Oversee the delivery of employee services across the full employee lifecycle, ensuring efficient and effective support for employees and leaders.

• Provide guidance and oversight on complex operational people matters, ensuring appropriate triage, risk management and escalation where required.

• Manage enterprise agreement administration, including pay increases, conditions management and coordination of payroll and system impacts.

• Ensure strong HRIS governance and process integrity across Workday and ServiceNow, maintaining data accuracy and compliance controls.

• Lead the operational delivery of people projects and organisational change initiatives while driving continuous improvement, automation and increased self-service adoption.

Your Background

• Proven experience leading an HR Operations, Employee Services, Shared Services or People Assist function within a complex organisation.

• Strong knowledge of Australian employment legislation, industrial instruments and HR operational governance.

• Demonstrated experience managing complex employee queries and operational people matters with sound judgement and a strong customer focus.

• Hands-on experience working with HRIS platforms, ideally Workday and ServiceNow, with a focus on data integrity and process optimisation.

• A track record of successfully leading operational change, process improvement and service excellence initiatives.

Working at APA

At APA, we’re committed to fostering a safe and inclusive workplace where you can achieve your best.

We offer targeted career development programs designed to accelerate your career, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing initiatives are all part of what we’ll offer you. Our inclusive parental leave policy offers 18 weeks of leave, including superannuation, to support parents at work and in life.

We employ around 2,000 people across Australia and are committed to building a high-performing, customer-focused organisation where everyone feels safe, valued, and trusted to perform at their best.

We are APA

At APA, we’re taking on one of Australia’s greatest challenges:​ the energy transition.​ We’re not doing it alone. We’re doing it as Australia’s energy infrastructure partner, a role our unique experience and expertise positions us to play.​

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We proudly own, operate and manage a diverse $20 billion portfolio of assets which deliver essential services to communities and customers across Australia. And we own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia.

As the partner of choice in delivering infrastructure solutions for the energy transition, we’re focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage.

Our customer focused approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions.

We are committed to securing Australia’s energy future by delivering infrastructure solutions for Australia’s energy transition and supporting the decarbonisation ambitions of our customers and communities.

Join our team and be part of securing Australia’s energy future. We’d love to hear from you.

APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.

Applicants must be eligible to work in Australia to be considered.

This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment.

Role closes on Saturday, 18 July 2026. Role Reference Number: JR4651

APA Group will not accept unsolicited resumes from recruitment agencies.

We will contact successful candidates after the closing date.