- Location
- Downtown Santa Fe, Mexico
- Workplace
- Onsite
- Type
- Full-time
- Experience
- 25+ years
- Closing date
- 5 days ago
- Source
- Workday
Description
We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.
With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach.
We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.
Objetivo del Puesto
Administrar, desarrollar y automatizar los reportes operativos y estratégicos del área de Atención a Clientes y áreas relacionadas, garantizando la disponibilidad, confiabilidad y análisis de la información para la toma de decisiones. Responsable del seguimiento de KPIs, administración de reportes en sistemas como DWH entre otros , monitoreo de campañas, elaboración de scorecards y apoyo en iniciativas de mejora continua, automatización y auditorías.
Escolaridad
- Licenciatura en Actuaría, Ingeniería Industrial, Sistemas, Tecnologías de la Información, Administración, Finanzas o carrera afín.
Experiencia
- Mínimo 2 años de experiencia en análisis de información, Business Intelligence, métricas operativas o reporteo.
- Experiencia en centros de contacto, atención a clientes o áreas operativas.
- Deseable experiencia en automatización de reportes y análisis de indicadores de desempeño.
Conocimientos Técnicos
- Power BI (Intermedio-Avanzado).
- SQL (Intermedio-Avanzado).
- Microsoft Excel Avanzado.
- Data Warehouse (DWH).
- Five9 o herramientas de Contact Center.
- Análisis y seguimiento de KPIs.
- Diseño y desarrollo de dashboards ejecutivos.
- Metodologías de mejora continua (Lean, Six Sigma).
Idiomas
- Inglés intermedio-avanzado
Competencias
- Pensamiento analítico.
- Orientación a resultados.
- Atención al detalle.
- Planeación y organización.
- Comunicación efectiva.
- Resolución de problemas.
- Enfoque al cliente.
- Trabajo en equipo.
- Innovación y mejora continua.
- Toma de decisiones basada en datos.
Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.
At Daimler Financial Services, we value the diversity between our employees.
In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance. Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.
At Daimler Financial Services, we value the diversity between our employees.
In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance.
Additional Information
