Compliance Manager, (A264110-3), 210, Administration & General

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Supervises, directs, and evaluates assigned staff. Supervisory functions include: makes hiring and termination decisions; prioritizes assignments and directs work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; approves/processes employee concerns and problems and counsels or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes; and acts as liaison between employees and management.
• Ensures departmental divisions are equipped with tools and training necessary to perform day to day functions and plants remain compliant with state laws and regulations.
• Assists engineering division as needed.  Reviews requests for quotes (RFQ) and requests for proposals (RFP); evaluates and redlines plans provided by engineers. 
• Leads utility master planning, long-range capital planning, and strategic infrastructure planning efforts for the Utilities Department.
• Supervises, directs, and evaluates assigned staff.
• Provides administrative and technical support for the Utilities Department Capital Improvement Program (CIP)
• Coordinates project activities among Engineering, Finance, Purchasing, Legal, consultants, contractors, utility providers, regulatory agencies, city departments, developers, and public stakeholders.
• Facilitates cross-departmental and consultant coordination to support long-term utility planning, infrastructure improvements, and project delivery.
• Applies technical and strategic knowledge to coordinate long-term utility planning, asset management, capital project tracking, and infrastructure reporting.
• Supports long-range capital planning efforts through data collection, project tracking, asset information management, benchmarking, and infrastructure performance reporting.
• Develops and maintains forecasting models for system growth, water demand, regulatory trends, land use changes, zoning, population data, and growth projections.
• Oversees demand forecasting, modeling, system growth projections, and updates to master planning documents and system studies.
• Evaluates infrastructure capacity, level-of-service metrics, asset conditions, sustainability performance indicators, and infrastructure resiliency needs.
• Aligns capital investments with long-term system needs, funding priorities, infrastructure capacity, regulatory requirements, and strategic objectives.
• Assists with the preparation, processing, and administration of RFQs, RFPs, RFBs, CMAR contracts, bid documents, professional service agreements, construction contracts, contract amendments, and change orders.
• Maintains project records, contract files, procurement documentation, compliance reports, databases, spreadsheets, and tracking systems in accordance with departmental policies and regulatory requirements.
• Monitors project schedules, milestones, budgets, expenditures, encumbrances, funding sources, deliverables, permits, insurance certificates, bonds, and closeout documentation.
• Reviews contractor pay applications, consultant invoices, quantity verifications, and supporting documentation for completeness and compliance with contract requirements.
• Prepares and presents technical reports, CIP reports, budget documents, presentations, agenda items, dashboard reports, and supporting materials for management, boards, committees, City Council, TCEQ, and other stakeholders.
• Integrates cross-departmental data and communicates project impacts, planning assumptions, infrastructure needs, and strategic recommendations to leadership and stakeholders.
• Assists billing and meter reading division. Provides customer service, analyzes and adjusts billing contracts as needed.
• Coordinates meetings, prepares agendas and minutes, and follows up on action items related to capital projects, utility planning, and departmental initiatives.
• Conducts and supports public engagement for long-range plans, master plan updates, funding prioritization, and infrastructure improvement initiatives.
• Supports funding prioritization through scenario modeling, benchmarking tools, data validation, asset management frameworks, and capital planning analysis.
• Assists in monitoring compliance with applicable local, state, and federal regulations, funding requirements, procurement policies, technical specifications, engineering standards, and contractual obligations.
• Responds to requests for information from internal divisions, consultants, contractors, regulatory agencies, developers, stakeholders, and the public.
• Frequently collaborates with consultants, public stakeholders, city departments, regulatory agencies, and external partners to communicate complex initiatives across diverse audiences.
• Provides strategic input on utility planning, infrastructure resiliency, capital project priorities, funding needs, and long-term system improvements.
• Will be required to drive a City vehicle for city business use. 
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of water and wastewater equipment, processes, and operations
• Knowledge of modern office procedures and methods including computers and applicable software
• Knowledge of English grammar, spelling, and punctuation
• Knowledge of the principles and practices of employee supervision Knowledge of utility infrastructure systems and long-range planning
• Knowledge of CIP alignment, GIS integration, data interpretation, and scenario modeling
• Knowledge of interdepartmental coordination and consultant contract management.
• Knowledge of technical review of project deliverables and effective communication with consultants, staff, management, and stakeholders.
• Knowledge of population growth modeling, hydrological analysis, regulatory forecasting, and the use of Excel, GIS, lnfoWater, Cit-E-Bid, and lnfoAsset platforms.

Skills and Abilities:

• Skill in problem solving and conflict resolution
• Skill in customer service delivery
• Skill in organization and time management 
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Ability to project a positive and professional image for the city of Laredo
• Ability to advise, lead, and support others
• Ability to communicate effectively, both orally and in writing 
• Ability to establish and maintain effective working relationships 
• Ability to meet schedules and deadlines of the work
• Ability to maintain the confidentiality of information and professional boundaries

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations Position will require the employee to work in the following types of work environments

 Seldom

• Confined space 

Frequently

• Outdoor environment
• Street environment (near moving traffic)
• Construction site

Often

• Office or similar indoor environment
• Vehicles
• Warehouse environment

Exposures Position will require the employee to be exposed to the following environmental elements

Never

• Fumes or airborne particles

Seldom

• Individuals with known violent backgrounds
• Communicable diseases
• Toxic or caustic chemicals or substances

Sometimes

• Individuals who are hostile or irate
• Extreme cold (below 32 degrees)
• Moving mechanical parts

Frequently

• Extreme heat (above 100 degrees)
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Travel Position will require the employee to travel

Sometimes:

• International travel

Frequently

• Regional travel
• National travel

Often

• Local travel

• Bachelor's degree from an accredited college or university in Business Administration, Accounting, Finance, Public Administration, Engineering, or relate field.
• At least seven (7) years of experience in accounting, auditing, management, finance, or related field.

Required Licenses or Certifications

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable.     

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.