Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Overview:
The Manager - Account Management is a key role in the Nordics & Baltic market as we continue to build on our success in the local markets. In this role you will be responsible for our overall relationship with one, or several, of our card issuing customers.

Role:
• Maintain primary responsibility for managing one, or several, strategic customer relationship(s) including the responsibility to drive sales of new products/services/solutions and account management activities
• Develop strong and enduring customer relationships with several key stakeholders at the customer to become a trusted advisors and partner
• Develop a robust sales pipeline of product, services and solutions and execute against this pipeline to drive revenues
• Identify and execute against mutual agreed objectives based on a strong understanding of the customer’s future strategy and organizational politics
About You
• Possess a curious mind-set and wish to learn and develop
• Relevant experience in account management, preferably including a card-based payments business, with strong technical and product knowledge expertise
• Strong experience and successful track record in sales and marketing of products and solutions to issuers, acquirers and/or merchants in the Baltic market
• Must demonstrate strong influencing, negotiation and leadership skills with the ability to drive business on own initiative
• Superior interpersonal and communication skills with the ability to conceptualize, structure, write, and present information to both internal and external audiences
• Ability to challenge existing mantras in a constructive and diplomatic manner
• Able to operate and demonstrate success in a fast moving and internationally matrixed organization and working across functional teams

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.