Barista

Department: Beverage Svc

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Bar Supervisor

Description

Key Responsibilities

• Baristas are experts in their craft, possessing a deep understanding of coffee blends, the art of coffee roasting, the intricacies of operating and maintaining espresso machines, and the delicate skill of frothing milk, as well as providing a fantastic sensory experience with tea.
• They actively ensure that beverage service team members at assigned bar locations act as company ambassadors and maintain a positive and professional demeanor at all times.
• They also drive the service excellence culture and platform by overseeing the Bar Steward, Jr. Bar Steward & Utility F&B performance at their location, providing guidance as needed, and interacting with guests to ensure their satisfaction with the beverage product and service.
• Baristas understand the setup, product, and service expectations of their area and promptly corrects any deficiencies that would negatively impact the guest experience.
• They partner with the Bar Supervisor to respond to guest feedback from all platforms and develop an action plan for immediate service recovery or a corrective action plan to improve service.
• They own their experience areas and partners with the beverage staff to oversee the development, implementation, and execution of the product and service in accordance with brand standards.
• Baristas are also responsible for ensuring that all beverages, including coffe beverages and tea drinks are accurately, professionally, and timely executed in accordance with company standards.
• They prepare and maintain a clean, sanitized, and fully stocked bar area at all times and ensures that any damage to equipment, fixtures, and fittings is reported immediately and rectified in a timely manner.
• They drive beverage sales performance and promotions, ensuring that they and their teammates actively upsell and promote all specialty dining venues while maintaining a guest-centric approach.
• Barista also ensure guest orders are processed promptly and accurately through the on-board POS system.
• They are esponsible for all beverage inventory at the assigned location and conducts inventory counts as directed, following company guidelines and investigating variances in a timely manner.

Skills, Knowledge & Expertise

• A minimum of two years' experience as a barista in a large hospitality setting is required, encompassing the preparation and service of a diverse range of international drinks, coffee beverages, and tea drinks.
• A Certification in barista techniques, which attests proficiency in coffee preparation and service, is highly desirable.
• The ability to create latte art is also desirable, however a comprehensive understanding of coffee and its various forms is highly required.
• Proficiency in operating coffee machines and grinders.
• Proficiency in the English language, both in verbal and written communication.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests. 
• Motivation to excel in all aspects of job duties and responsibilities. 
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Ability to continuously surprise and delight guests throughout their cruise experience. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Additional Information

• A competitive salary package. 
• Your own comfortable double cabin - your private space to relax and recharge. 
• Company-paid travel to and from the ship, so you can focus on the journey ahead. 
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group). 
• A vibrant recreation and welfare program designed to support your well-being and work-life balance. 
• Access to exceptional learning and development opportunities to grow your skills and advance your career. 
• The chance to travel the world, exploring exciting destinations while doing what you love. 
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.