Specialist I, Patient Concierge (ROPS)

Posting Date

07/02/2026

2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America

The primary function of the Placement Coordinator is to assist healthcare professionals and patients/caregivers with arranging dialysis treatments for visiting and/or permanent requests.  The coordinator will provide contact center based support via phone, email, fax and/or web to facilitate provisional services to patients.  The coordinator also provides support to the community in the event of an emergency or natural disaster by organizing emergency dialysis placements, outreach to patients and/or teammates to ensure that all are accounted for and safe.  Developing and maintaining strong relationships with healthcare professionals and business partners will be necessary in this role.  The Placement Coordinator must have the ability to empathize with Guests under stressful circumstances and yet remain operationally effective.

Receive email and phone calls that require coordination with patients and healthcare professionals and respondprofessionally,promptly,andcourteouslytoinboundcalls,e-mailsandfaxed referrals and/or requests for treatment options

40%

Review, manage and prioritize Patient Care File by generating outbound calls/emails for the purpose of placing Visitor and/or Permanent patients which may include, patient registration

40%

Resolve escalated patient placement requests

10%

Assist Supervisor and Training Staff with new hire training, to include side by side training, etc.

5%

Other duties as assigned.

5%

Total Allocation of Time

100%

Intermediate computer skills and proficiency in Microsoft Office applications

 Required                   

Ability and willingness to learn required programs

 Required                     

Organized and an ability to multi-task with excellent time management and prioritization skills

 Required                       

Excellent customer relationship and inter-company network building skills

 Required             

 Ability to empathize with patients, patient’s family members, care-givers, customers, and teammates under stressful circumstances and remain focused on business goal

 Required               

Attention to accuracy of details and relentless follow-through

 Required                  

Understand and follow the DaVita teammate handbook and safety and security policy and procedures

 Required            

LANGUAGE SKILLS

Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

WORK ENVIRONMENT

Level III – Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

ADA

DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

VISUAL REQUIREMENTS

Vision adequate to perform the essential duties/responsibilities of position.

May be required to demonstrate the ability to differentiate colors on a test strip.

PHYSICAL DEMAND

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

GENERAL PURPOSE OF THE JOB

The primary function of the Placement Coordinator is to assist healthcare professionals and patients/caregivers with arranging dialysis treatments for visiting and/or permanent requests.  The coordinator will provide contact center based support via phone, email, fax and/or web to facilitate provisional services to patients.  The coordinator also provides support to the community in the event of an emergency or natural disaster by organizing emergency dialysis placements, outreach to patients and/or teammates to ensure that all are accounted for and safe.  Developing and maintaining strong relationships with healthcare professionals and business partners will be necessary in this role.  The Placement Coordinator must have the ability to empathize with Guests under stressful circumstances and yet remain operationally effective.

ESSENTIAL DUTIES & RESPONSIBILITIES

Receive email and phone calls that require coordination with patients and healthcare professionals and respondprofessionally,promptly,andcourteouslytoinboundcalls,e-mailsandfaxed referrals and/or requests for treatment options

Review, manage and prioritize Patient Care File by generating outbound calls/emails for the purpose of placing Visitor and/or Permanent patients which may include, patient registration

Resolve escalated patient placement requests

Assist Supervisor and Training Staff with new hire training, to include side by side training, etc.

Other duties as assigned.

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

Intermediate computer skills and proficiency in Microsoft Office applications

Ability and willingness to learn required programs

Organized and an ability to multi-task with excellent time management and prioritization skills

Excellent customer relationship and inter-company network building skills

Ability to empathize with patients, patient’s family members, care-givers, customers, and teammates under stressful circumstances and remain focused on business goal

Attention to accuracy of details and relentless follow-through

Understand and follow the DaVita teammate handbook and safety and security policy and procedures

Travel:  Possible light travel

Nights/Weekends:  Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-RH1

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Wage Range for the role is $17.00 - $23.00 per hour.

 

 

 

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.