Head of Technical & Governance

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Takaful Berhad

FWD Takaful Berhad (“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

Visit https://www.fwd.com.my

Join us

We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.

KEY ACCOUNTABILITIES

Underwriting Risk Management

• Develop and maintain comprehensive underwriting guidelines and framework specially designed to support new products and new business strategies, ensuring they remain competitive.
• Manage the technical relationship with reinsurers to ensure treaty compliance, optimising risk-sharing arrangements or facultative support.
• Ensure that underwriting limits and payment authorization limits within the system are configured in accordance with the Delegated Underwriting Authority as approved by the Board.
• Assist the Head of UW & Claims by preparing technical updates to the UWCC including guidelines revision, claims experience insights, and risk trend analysis.

Product Underwriting Development & Design

• Review the definitions, exclusions and the underwriting framework for all new products, ensuring they are aligned with Group UW risk philosophy.
• Periodically review medical requirements and financially underwriting limits to remain competitive within the Malaysia market.
• Provide technical expertise on benefit definitions to ensure technical underwriting intent is enforceable and clear.
• Provide historical underwriting data and technical view to support product pricing.

Underwriting System

• Serve as the primary business owner for the UWMe, ensuring that the UW rule is aligned with the technical underwriting philosophy.
• Continuously refine automated underwriting rules to maximize STP while maintaining risk control and quality standards.
• Ensure UWME and OWB system enhancements or new rule deployments is accurately captured and aligned with technical underwriting intent.

Underwriting Quality Review

• Establish and maintain robust UW Quality Review framework o systematically audit underwriter and STP decision for technical accuracy.
• Perform monthly UW QA review to ensure consistency in the application of guidelines.
• Identify recurring underwriting errors or technical gaps through the UW Quality Review and implement corrective action plans or technical training.

Technical Underwriting Training

• Develop and execute and annual UW training roadmap, ensuring all underwriters achieve a min of 20 credit hours to maintain technical proficiency and professional standards.
• Lead mandatory training sessions on new product frameworks and any guidelines updates to ensure underwriters are fully aware of changes.
• Conduct specialised training sessions focused on financial UW and complex medical risks to improve the team’s ability to assess the high SA and complex medical cases.
• Implement a structured assessment process to ensure underwriters are well equipped and technical sound before they are granted higher levels of delegated authority.

QUALIFICATIONS / EXPERIENCE

• Degree in Medicine, Biomedicine and/or relevant sciences AND/OR
• More than 10 years’ experience in Life Insurance, with 2 years of senior leadership roles in Underwriting portfolio
• Life Insurance professional qualification is advantageous, i.e. FMII, LOMA, FALU and etc.

KNOWLEDGE & COMPETENCIES

• Deep knowledge of life insurance underwriting principles, life insurance products for individual and group
• Knowledge of local regulations and compliance requirements related to life insurance industry and their application in underwriting and claims
• Able to leverage technology for operations efficiency

General skills

• Strong communication skills, written and verbal
• Strong leadership and team management skills, able to motivate and develop high performing team
• Strong analytical skills
• Strong customer focus mindset