- Location
- 388 SOUTH RAILWAY ST:BOISSEVAIN-MORTON, Canada
- Type
- Full-time
- Seniority
- Manager
- Experience
- 2+ years
- Closing date
- 4 days ago
- Source
- Workday
Description
Job Description
This unique position calls on your strong client-focused and advice-oriented approach, combined with your flexibility and adaptability, are essential for leading and coaching your team. Together, you help clients with their everyday banking (personal and business), credit, and investment needs through the use of new digital tools in our RBC meeting place location. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC colleagues and partners to help clients achieve their goals. Your ability to foster long-lasting relationships and provide professional advice allows you to contribute to the success of your clients, your business, and your community. Further, you support the ongoing development of your team through consistent routines to ensure a high level of employee capability and engagement.
What will you do?
Ensure high employee engagement through talent management, development & career planning
Model & coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Deliver results through strong routines and coaching ability
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive brand value and retain relationships
Inspire, orchestrate and pioneer superior retailing/hospitality excellence to deliver a memorable client experience
Collaborate with market leading professionals in financial planning, retirement planning, home equity finance specialists & business banking experts to ensure clients receive customized, expert advice
Partner with your manager to ensure operational effectiveness of the location and maximize the performance of the team
Address local community needs through appropriate recruitment, management practices and community advice events in branch and outside in the community.
What do you need to succeed?
Must-have
Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly
Minimum of 2-3 years’ experience in a relationship management role within the financial industry (i.e. Banking Advisor, Financial Advisor)
Experience in a coaching / leadership role, or acting as a mentor to advisors
Mutual Funds accreditation (IFIC or CSC) and at least 2 years of licensed mutual fund experience within the last 3 years
Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI or ability to write the exam within 4 months of start date
Demonstrated success delivering / coaching to providing advice to clients resulting in strong client relationships and superior business results
Nice-to-have
Strong communication and decision-making skills, with the ability to communicate and lead change
Strong multi-tasker and self-starter who is comfortable working independently, as well as in a flexible environment
A post-secondary diploma/degree, ideally in Commerce, Business Administration or related experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
A world-class training program in financial services
Job Skills
Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
