Inside Sales Specialist

Description

Inside Sales Specialist
Location: Yulee, FL, US, 32097
Category: Sales Team

Start a career here with us at Netting Pros!
Changing the industry one job at a time. Join our ever-growing team at Netting Pros.

Here's what you can expect from Netting Pros:

• Competitive compensation and a benefits package that is growing day by day to enhance overall employee satisfaction. 
• Paid on-the-job training with peer trainers. 
• Career Advancement Opportunities as well as Performance Increases. 
• Community Engagement Opportunities. 

The Inside Sales Specialist is responsible for generating and qualifying sales opportunities, building strong customer relationships, preparing accurate quotations, and supporting customers throughout the sales process. This role works closely with the Outside Sales, Estimating, Project Management, and Operations teams to ensure customers receive responsive service, accurate information, and solutions that meet their project needs. The Inside Sales Specialist plays a key role in driving revenue growth while delivering an exceptional customer experience that reflects Netting Pros' commitment to quality, service, and professionalism.

What will I do in this role?

• Respond promptly to inbound sales inquiries through phone, email, website, and other communication channels. 
• Build relationships with new and existing customers by understanding their project requirements and recommending appropriate products and solutions. 
• Prepare accurate quotes, proposals, and sales documentation in a timely manner. 
• Follow up on quotations and sales opportunities to increase conversion rates and close business. 
• Qualify leads and identify opportunities for outside sales or project management involvement when appropriate. 
• Maintain accurate customer records, sales activities, and opportunity pipelines within the CRM system. 
• Collaborate with Estimating, Operations, and Project Management to ensure accurate pricing, product availability, and successful project execution. 
• Coordinate with customers regarding order status, scheduling, product information, and project updates. 
• Proactively identify upselling and cross-selling opportunities to maximize customer value. 
• Resolve customer questions and concerns professionally while maintaining a high level of customer satisfaction. 
• Stay informed on company products, industry trends, and competitive offerings to better serve customers. 
• Support special sales initiatives, marketing campaigns, trade shows, and other business development efforts as assigned. 

What skills and experience do I need?

You will thrive in this role if you enjoy building relationships, solving customer challenges, and helping drive business growth. We're looking for someone with:

Customer Service & Communication

Excellent verbal and written communication skills with a customer-first mindset and the ability to build lasting relationships.

Sales & Relationship Building

Strong consultative selling skills with the ability to identify customer needs, overcome objections, and close sales opportunities.

Organization & Time Management

Exceptional organizational skills with the ability to manage multiple quotes, customer requests, and priorities simultaneously.

Technical Proficiency

Experience using Microsoft Office Suite and CRM software, with the ability to quickly learn internal systems and product knowledge.

Problem Solving

Ability to think critically, identify customer needs, and develop practical solutions while maintaining attention to detail.

Team Collaboration

Works effectively with Sales, Estimating, Operations, Project Management, and Leadership to provide seamless customer support.

Adaptability & Initiative

Self-motivated with the ability to work independently while thriving in a fast-paced, growing environment.

Preferred Qualifications

• 2+ years of inside sales, customer service, account management, or related experience. 
• Experience in construction, industrial products, building materials, manufacturing, or related industries is preferred. 
• Experience with CRM platforms and sales pipeline management. 
• Proven ability to consistently meet or exceed sales goals and performance metrics. 

How will my performance be evaluated?

Your success as an Inside Sales Specialist will be evaluated based on:

• Achievement of individual and team sales goals, conversion rates, and revenue targets. 
• Responsiveness to customer inquiries and overall customer satisfaction. 
• Accuracy and timeliness of quotes, proposals, and sales documentation. 
• Effective management of CRM records, sales opportunities, and follow-up activities. 
• Collaboration and communication with customers, peers, and cross-functional teams. 
• Alignment with Netting Pros' culture of safety, service, accountability, and teamwork. 
• Contribution to business growth through relationship development, customer retention, and operational excellence.