- Location
- Davao City-Cybergate Delta, Philippines
- Type
- Full-time
- Experience
- 18+ years
- Education
- High School
- Source
- Workday
Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
Answer calls in a timely manner with friendly demeanor and willingness to assist
Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
Make necessary outbound follow ups when needed to support final resolution and satisfaction
Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
Responsible for ensuring that primary metrices are met
Education & Experience:
No work experience required
Contact center, Healthcare, Insurance, any work experience background preferred
Must be a High School Graduate
Must be at least 18 years of age
Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions
Competencies
Communication Skills
Customer Service Skills
Active Listening Skills
Critical Thinking, Analytical or Problem-Solving Skills
Proactive, Solutions-Oriented Mindset
Highly Motivated
Personal Effectiveness
Empathy; De-escalation skills
Integrity
Stress Tolerance
Able to maintain professional demeanor
Team Work
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
