Assistant Store Manager (m/f/d*) - Tommy Hilfiger - Miramas - CDI 35h

Design Your Future at PVH

Assistant Store Manager (m/f/d*) - Tommy Hilfiger - Miramas - CDI 35h

The Team

The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.

The Position

Reporting to the Store Manager, the Assistant Store Manager ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

• Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.

• Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.

• Train and coach the team on standards, including customer service, product placement, and efficient time management.

• Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.

• Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.

• Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.

• Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.

• Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.

• Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.

• Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.

• Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

• At least 5 years’ experience in similar role within structured environment

• Highly developed business acumen

• Ability to take a 'big picture' view of a situation

• Good communication and collaboration skills and abilities

• Highly detail oriented and organized in work

• Full professional proficiency in English and French
   

At PVH, how we act is as important as what we do. Here are some key behaviours we expect from our people:

ENTERPRISE FIRST – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.

DRIVE CHANGE – we lead by example and are optimistic about change. We challenge the status quo but fully commit once a decision is made.

CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.

INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.

TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other.