- Location
- 7169 Moore St Canberra ACT Australia
- Type
- Full-time
- Seniority
- Manager
- Source
- Workday
Description
We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Do Work That Matters
Your New Role and Responsibilities
Key Responsibilities
Oversee end-to-end Incident Management, ensuring timely restoration of services and accurate ServiceNow record keeping
Lead Problem Management activities, including trend analysis, root cause investigations, and reduction of recurring issues
Govern Change Enablement processes, including RFC assessment, CAB participation, and change scheduling and risk management
Drive continual improvement through post-incident reviews, reporting, and tracking of corrective actions
Partner with stakeholders to support governance forums, ensure ITIL alignment, and meet compliance and audit requirements
About You and What You'll Bring
Demonstrated experience (5+ years) in IT Service Management, including Incident, Problem, and Change processes
Strong understanding of ITIL 4 practices and experience managing major incidents and root cause analysis
Proven ability to engage stakeholders and collaborate effectively across business and technical teams
Experience producing governance reporting and executive-level insights
Familiarity with government or regulated environments, with exposure to SIAM, CMDB, or continual improvement practices advantageous
Diverse Team Members, Shared Values and a Common Purpose
Next Steps
To apply for this role, follow the links or apply via our Careers page.
Recruitment process - virtual / face to face interview & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [email protected] if you’d like to discuss any additional support during your application or throughout the recruitment process.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
