Patient Recruitment Manager

Description

Overview

Renstar Medical Research is seeking a driven and disciplined Recruitment Manager to lead patient recruitment operations and deliver consistent, high-quality enrollment across a portfolio of clinical trials. This is a hands-on leadership role that combines direct patient engagement, team coaching, marketing oversight, and data-driven performance management. The ideal candidate thrives on ownership, develops others, and applies structured thinking to a fast-moving, multi-study environment.

Key Responsibilities

Recruitment Operations

• Own and manage recruitment activities for all active trials, ensuring enrollment volume, protocol compliance, and visit readiness are maintained.

• Conduct direct patient recruitment via phone, text, and email—explaining study opportunities, screening for eligibility, and guiding patients from initial contact through enrollment.

• Accurately document all recruitment activity in the CTMS, including patient traits, demographics, medications, and source of referral.

• Schedule appointments and coordinate participant handoffs to clinical teams.

• Update sponsor/CRO recruitment campaign portals on a timely basis.

Team Leadership & Development

• Lead and coach a team of Patient Recruitment Specialists, fostering a culture of personal accountability, follow-through, and continuous improvement.

• Establish workloads and individual goals for direct reports; conduct regular performance reviews and provide periodic feedback.

• Assign and oversee team members' ownership of sponsor tracking portals, ensuring each is kept current and accurate.

• Interview, hire, and train new staff to build and sustain a high-performing recruitment team.

Reporting & Analytics

• Track and report recruitment KPIs weekly at recruiter, protocol, and indication levels.

• Develop automated reports for daily, weekly, and monthly distribution to site directors and leadership.

• Monitor and report on campaign effectiveness including cost-per-randomization, screen fail rates, and yield by recruitment source.

• Use data insights to make ongoing recommendations for enrollment optimization.

• Prepare and lead recurring recruitment meetings—building agendas, capturing minutes, and distributing action items to keep the team aligned and accountable. Distributing summaries to leadership as required. 

Marketing & Campaign Management

• Develop and execute per-protocol advertising campaigns, independently and in collaboration with outside vendors, aligning messaging, channels, and timing to study goals.

• Own the patient recruitment advertising budget—allocating spend across protocols and channels, monitoring cost-per-enrollment, and reallocating to maximize return on investment.

• Collaborate with internal marketing staff and outside agencies to ensure effective, compliant recruitment initiatives.

• Secure IRB/ethics committee approval for all patient-facing recruitment and advertising materials prior to use, ensuring compliant messaging across every channel.

• Build and maintain a social media content calendar, producing ongoing content to keep patient communities engaged and sustain a steady recruitment pipeline.

• Keep study-specific and site web pages current—updating trial listings, landing pages, and calls-to-action to drive patient inquiries and support active campaigns.

• Stay current on digital marketing trends and opportunities relevant to clinical trial recruitment.

Compliance & Quality

• Conduct all activities in accordance with Good Clinical Practices (GCP), protocol requirements, and applicable regulatory standards.

• Maintain compliance with OSHA guidelines, human subject protection requirements, and state and local regulations.

Requirements

Education

• Bachelor's degree is preferred, ideally in a health-related field. Equivalent experience will be considered.

Experience

• Prior experience in a clinical research environment is strongly preferred.

• Background digital and print marketing; web-based marketing /social media experience a plus.

Knowledge & Skills

• Proficiency with CRM platforms, particularly HubSpot and Salesforce; familiarity with CTMS platforms, particularly CRio

• Working knowledge of clinical trial processes, disease states, and GCP principles.

• Strong project management, communication, and interpersonal skills.

• Proficiency with MS Office (Word, Excel, Outlook, Teams).