Night Supervisor

Department: Vertus

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Company: Vertus Residential Management Limited

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Reporting to: Assistant General Manager

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JOB SUMMARY

Reporting directly to the Assistant General Manager, the Night Supervisor will be responsible for leading the overnight operation and ensuring the delivery of an exceptional guest experience whilst maintaining a safe and well-managed environment.

The Day Supervisor acts as the most senior operational role within the property during overnight hours and is responsible for maintaining the safety, security and a seamless operation throughout the shift.

The role combines operational leadership, guest service excellence, building security overnight and team development. The Night Supervisor will ensure procedures are followed and standards are maintained.

This role represents the first step into leadership within the FOH department and focuses on operational coordination, training delivery and maintaining department standards.

Please note, this role requires long periods of standing.

Salary: £37,078
Closing date: 24th July 2026

MAIN RESPONSIBILITIES

• Deliver unparalleled levels of guest service and act as a brand ambassador for Vertus Edit.
• Lead the shift and ensure smooth operations.
• Build positive relationships with guests, ensuring a welcoming, professional and supportive environment.
• Support the resolution of guest concerns, complaints and service recovery opportunities.
• Support Assistant General Manager in coordinating operational priorities and objectives.
• Ensure all guest interactions reflect Vertus Edit’s service standards and values.
• Allocate tasks and responsibilities across the team to ensure efficient service delivery.
• Monitor service standards and ensure compliance with departmental SOPs.
• Act as a point of contact for operational queries during the shift.
• Ensure all overnight processes, checklists and operational tasks are completed up to standard and on time.
• Act as the overnight lead for all safety and security matters.
• Ensure regular patrols are conducted on public areas, back of house and building access points.
• Respond appropriately to emergency situations including fire alarms, potential evacuations or welfare concerns.
• Ensure all incidents are documented, reported and escalated in accordance with company procedures
• Demonstrate knowledge of emergency systems.
• Ensure accurate and detailed shift handovers are completed.
• Assist with onboarding and induction of new team members.
• Deliver operational training and coaching to Hosts.
• Identify training needs and development opportunities and communicate these to the Assistant General Manager.
• Support continuous improvement projects.
• Monitor guest feedback and main online reputation KPI’s. Identify opportunities to improve guest journey.
• Ensure public areas are maintained at company standards.
• Promote positive Team culture and collaborative work environment.
• Take on any additional duties requested by management that are deemed reasonable.

PERSON SPECIFICATION

• Previous experience in the hotel, aparthotel or student accommodation industries.
• Previous experience working permanent night shifts is essential.
• Previous supervisory or shift leader experience is essential.
• Excellent communication and interpersonal skills displaying understanding of resident’s needs.
• Ability to work independently and make decisions within limited management presence.
• Demonstrates confidence in making operational decisions and delivers sound judgement with limited management support.
• Strong understanding of fire safety.
• Advance level of MEWS PMS is highly desirable.
• Demonstrates a proactive and solutions-focused approach to work.
• Takes ownership of tasks and follows through to completion.
• Demonstrates professionalism accountability and sound judgement.
• Demonstrates ability to positively influence colleagues.
• Demonstrates resilience and adaptability in a fast-paced operational environment.
• Strong understanding of professional communication and escalation process.
• Good level of computer literacy using Microsoft Word, Excel and Outlook.
• High standard of written and spoken English, additional language skills are of benefit
• Must be pro-active and able to use initiative in order to enhance the property reputation and make the community the best available.
• Flexibility and adaptability.
• Problem solving, well organised and ability to work well under pressure.
• Well-groomed and of smart appearance.

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

WHAT WE OFFER

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.