Associate Director, Data Analytics and AI

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

A key member of our Analytics team who will strongly influence business decisions by helping to develop and institutionalise a data-driven approach across the organisation. The incumbent will work closely with business units across Asia and other functions in the Group office including Marketing, Distribution, Strategy, Propositions, Digital and Operations. His/her primary role will be the development of AI and machine learning solutions across multiple business applications – including but not limited to, improving customer acquisition and engagement, claims management, distribution performance, and fraud detection.

• Develop AI and machine learning solutions to optimise business performance across different areas of the organisation;

• Use data analytics to help in-country marketing, customer and sales departments to improve sales effectiveness in different touch points;

• Lead analytics projects and a team of Data Scientists dedicated to those projects

• Identify actionable insights, suggest recommendations, and influence the direction of the business of cross functional groups;

• Create compelling business presentations to explain to the business units the main insights of the developed analytics solutions;

• Analyze data from corporate solutions, bank partners and vitality business for profiling customers and Identify business opportunities;

• Develop Analytics / ML solutions to help agent recruitment, training and retention

• Automate operations process by using AI solutions to increase STP to reduce costs and improve customer experience

• Manage in country strategic initiatives related to model development, and work closely to Business Units to guarantee the correct and timely implementation;

• Drive analytics innovation by keeping abreast of industry’s trends, evaluating and adapting new and improved data science approaches for the business.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.