Guest Services Supervisor, Hiring Bonus

Description

WORK in PARADISE:

At Little Palm Island, we practice hospitality with intention, precision and care.

We are inviting candidates to consider an opportunity on our private island, contributing to meaningful guest experiences through consistent, professional commitment to craft and a shared standard of excellence.

The JOB:

The Guest Services Supervisor is responsible for supervising guest services operations, ensuring exceptional guest experiences, and supporting the front office team. This role assists with staff scheduling, training, handling guest concerns, and maintaining hotel policies and procedures.

Key Responsibilities

• Supervise the daily operations of the front desk, concierge, beach attendant and dockmaster.
• Welcome guests and ensure a positive check-in and check-out experience.
• Train, mentor, and evaluate guest services associates.
• Create team member schedules and ensure adequate shift coverage.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor room availability, reservations, and occupancy levels.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Prepare for daily line up meetings
• inventory control
• Ensure compliance with hotel policies, safety regulations, and service standards.
• Maintain accurate guest records using the hotel's property management system (HMS).

Requirements

YOU:

To be successful in this position, we're looking for a team member who thrives on providing an amazing experience for our guests. This role requires excellent communication skills, positive energy, attention to detail and always, a big smile. You will set the example of service level expectations as you assist your team members in learning and developing.

Our CULTURE:

People who best fit Little Palm Island are hard-working, reliable team players. We look for candidates with a 'can do' attitude and a willingness to learn. We are a group of individuals who share a passion for hospitality. We let our personalities shine and we like to have fun.

The OFFER:

In return, you are rewarded with a competitive compensation package including competitive pay, health benefits, PTO, matching 401K, paid holidays, generous travel benefits and the opportunity to be a part of an amazing team providing the highest level of luxury service.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.