Commercial Contract Management Specialist

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Commercial Contract Management Specialist to provide structured contract management support within the Commercial and Contract Management Project Management Office, a centre of excellence within the wider VOIS Commercial Contract Management team. The role supports contract lifecycle management, commercial governance, contract records, change activity, risk mitigation, reporting and stakeholder engagement across a significant portfolio of standard catalogue services and contractual arrangements. The role is based in Bangalore, India.

The individual will support Commercial Client Partner and Customer Account Lead teams by helping manage contractual and commercial obligations, ensuring adherence to contract-related ways of working, and providing reliable governance and reporting to internal stakeholders and customers

## What you’ll do

• Own and maintain contract processes, templates, hierarchy, strategy and contract lifecycle management tooling on behalf of VOIS.
• Act as a point of contact for new commercial resource requests where a Commercial Client Partner is not assigned, including contract pipeline tracking, triage and stage gate management.
• Maintain a directory of key subject matter experts to support accurate routing of contracting queries.
• Support centralised obligation extraction and tracking for complex contracts within the Commercial and Contract Management team.
• Administer contract lifecycle management tools, contract repositories, metadata, contract search, contract health dashboards, reporting, renewals, end-date tracking and query routing.
• Manage signatures and interface with VPC to maintain accurate contract records.
• Manage obligations in Group Master Service Agreements signed with more than 30 customers, as well as Technology Service Domain Frameworks and Partner Frameworks.
• Support governance and limited Master Service Agreement inheritance checks for bespoke Technology Statements of Work.
• Prepare contract awareness materials, including key terms, service summaries, SLAs, KPIs, service credits, volumetrics, billing milestones, assumptions, data responsibilities and protocols.
• Identify, document, assess and manage contract risks and issues, ensuring appropriate visibility, escalation and mitigation support.
• Monitor contractual and regulatory obligations, support escalations, and help ensure alignment with legal and regulatory requirements.
• Interface with the legal team for regulatory compliance and legal-related queries requiring specialist input.
• Prepare and conduct periodic commercial meetings that review supplier and customer performance against contractual expectations.
• Provide accurate commercial and contractual reporting to Customer Account Leads, customers and internal stakeholders.
• Work with Service Towers to manage centralised contract processes for the €1b VOIS catalogue services portfolio, including additions, terminations and changes.
• Lead commercial aspects of benchmarking, annual price adjustment and other Master Service Agreement-level processes, including analysis and implementation.
• Capture, negotiate and execute contract changes to keep agreements accurate as scope evolves.
• Build effective customer stakeholder relationships and collaborate with senior leaders across Customer, Service Towers and Go-to-Market teams to support account profitability.
• Proactively manage contract timelines and support account and Go-to-Market teams with timely insights and pricing strategy for renewals and extensions.

## Who you are

• You bring commercial acumen, contract management capability, contractual awareness and accounting knowledge.
• You have experience in data analysis and can use commercial information to support decisions and reporting.
• You understand contract change management and have project management or project coordination experience.
• You have basic contract drafting experience and can support clear, accurate contract documentation.
• You communicate clearly in written and spoken English.
• You have knowledge of sales, account management and commercial operations processes.
• You can identify commercial contractual issues and contribute to practical risk mitigation.
• You are comfortable working in a dynamic environment, can navigate ambiguity and take a proactive approach to delivery.
• You have advanced Microsoft Office skills, including Excel, PowerPoint, Word and Power BI.
• You bring customer management, change, problem, incident management or project coordination experience.
• You have knowledge of project management methodologies, commercial modelling, pricing, contract and commercial processes.
• Contract management certification such as WorldCC/IACCM, or equivalent, would be beneficial.
• Telecommunications or outsourcing industry experience would be advantageous.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• Opportunity to work within a Commercial and Contract Management centre of excellence supporting consistency and standards across the VOIS contract landscape.
• Exposure to a broad contract portfolio, including standard catalogue services, customer service contracts, Master Service Agreements, Technology Service Domain Frameworks and Partner Frameworks.
• Scope to collaborate with Commercial Client Partner, Customer Account Lead, Service Tower, Go-to-Market, legal and customer stakeholder teams.
• Involvement in commercial governance, contract reporting, risk mitigation, annual price adjustment, benchmarking, renewals and extensions.
• Opportunity to contribute to accurate contract lifecycle management, stronger commercial controls and improved stakeholder visibility.

## What skills you will learn

• Advanced contract lifecycle management, including repository governance, metadata management, contract health reporting and renewal tracking.
• Practical commercial governance across Master Service Agreements, service frameworks, partner agreements and catalogue services.
• Commercial analysis skills linked to revenue, margin, pricing strategy, benchmarking and annual price adjustments.
• Contract change management, obligation tracking, regulatory compliance support and commercial risk mitigation.
• Stakeholder management across customer, commercial, legal, Service Tower and Go-to-Market teams

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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