- Salary
- $450+
- Location
- Santo Domingo
- Type
- Full-time
- Closing date
- Today
- Source
- CareersPage
Description
- Retention Agent — Santo Domingo, Dominican Republic Role summary Maximize client lifetime value and trading activity for FX/CFD/crypto clients through proactive CRM, VIP servicing and reactivation strategies within a regulated brokerage.
Key responsibilities
- Proactively engage dormant/high-potential traders with tailored offers, market insights, and educational support.
- Manage VIP relationships, personalized outreach, and lifecycle campaigns; optimize bonus allocation within compliance limits.
- Monitor trading behavior, margin/counterparty risk signals, and report AML/SG concerns to compliance.
- Track retention KPIs (reactivation, volume, client value) and provide insights to product/marketing.
Qualifications
- 1–4 years in retention/CRM or VIP management at a brokerage (FX/CFD/crypto) or trading platform.
- Fluent Spanish or Portuguese; good English.
- Strong understanding of trading products, margin, leverage, and compliance boundaries.
- Analytical, excellent communicator, experienced with CRM/BI tools.
Compensation & benefits
- Base salary + performance/bonus based on retention and trading metrics.
- Travel ticket allowance: $200.
- Rent support: $450/month for 3 months.
- Local statutory benefits and professional development.
Skills
AMLCompliance