Presales Associate Director France

Wolters Kluwer, a global software company, is looking for a driven and experienced Senior Account Executive to join our CCH-Tagetik division. 

CCH® Tagetik, who are we? 

Wolters Kluwer (AEX: WKL) enables finance, legal, tax, and healthcare professionals to be more effective and efficient. We provide information, software, and services that deliver vital insights, intelligent tools, and the guidance of subject-matter experts.

We understand the complex challenges that face the Office of the Finance and translate that knowledge into intuitive, enterprise-scale CCH® Tagetik performance management software solutions that drive business results.

CCH Tagetik expert solutions continually innovate to address the needs of Finance - for today and tomorrow.

We give Finance the flexibility to solve business problems and create value – all with one single platform. 

With over 180 years’ experience in the markets we serve, Wolters Kluwer is lifting the standard in software, knowledge, tools and education. Click here for more information about CCH® Tagetik 

About the Role:
As the Associate Director, Technology Sales Support, you will provide leadership and strategic vision to multiple related departments within the sales support domain. Your role involves ensuring that the teams deliver outstanding technical support and solutions that meet customer needs and drive the company's sales goals. You will be instrumental in setting departmental strategies, enhancing team performance, and fostering cross-departmental collaboration.

Responsibilities:
• Provide strategic leadership and direction to multiple technical sales support teams.
• Ensure alignment of technical support activities with overall company objectives and sales targets.
• Develop and implement advanced technical training programs for staff development.
• Collaborate with senior sales and product development leaders to create comprehensive support strategies.
• Oversee the creation and maintenance of high-quality technical documentation and resources.
• Lead the resolution of the most complex and critical technical issues.
• Assess departmental performance and implement strategies for continuous improvement.
• Drive innovation in technical support methodologies and tools.
• Establish and maintain strong relationships with key customers and strategic partners.
• Represent the technical sales support function in executive and interdepartmental meetings.

Skills:
• Strategic Leadership: Expertise in leading and strategizing at a high organizational level.
• Technical Expertise: Deep understanding of technical products and engineering concepts.
• Cross-Functional Leadership: Ability to work effectively across departments.
• Complex Problem-Solving: Skills in handling intricate and high-stakes technical matters.
• Innovation: Capacity to drive advancements in technical support practices.
• Relationship Management: Skills in fostering strong relationships with key stakeholders.
• Performance Management: Experience in assessing and enhancing team performance.
• Strategic Planning: Ability to develop and execute long-term departmental strategies.

Level criteria M3 (for internal use only):
• Provides leadership and guidance to managers, supervisors and/or senior professionals based on organizational goals and company policy
• Is accountable for the performance and results of multiple related departments or areas
• Develops departmental plans and determines objective-oriented assignments
• Establishes operating policies and procedural plans, including business and operational priorities, methodologies and standards.
• Work Is reviewed in terms of meeting objectives, timelines and quality standards
• Typically accountable for a staff function, organizational unit or small division of the company

Location: Bois Colombes

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.