Program Administrator (ProPhoenix)

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

Administers and develops a university program of small to medium scope. Responsibilities include program management, public relations, marketing, communications, facilities management, supervision, administrative advocacy, and developing a long-term sustainability plan. This role involves coordinating events, managing project budgets, ensuring compliance with institutional policies, and fostering relationships with various stakeholders.

Required Skills and Abilities

• Knowledge of law enforcement operations and CAD/RMS systems, including ProPhoenix software or similar public safety technology platforms.
• Understanding of CAD/RMS implementation, conversion, testing, and business process workflows.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent interpersonal, written, verbal, presentation, and organizational skills.
• Ability to manage multiple priorities, work collaboratively with cross-functional teams, and communicate effectively with both technical and operational stakeholders.
• Prior Law Enforcement experience or POISTC Certification.

Preferred Skills and Abilities

1. Advanced degree in a related field such as public health, social sciences, or management.
2. Experience with social media management, digital marketing, and using analytics to generate reports.
3. Familiarity with project management software and tools.
4. Experience working in an academic or non-profit setting, with a commitment to fostering diversity and inclusion.
5. Proven experience in budget management and financial planning.

Primary Responsibilities

• Collaborate with the CAD/RMS project team, Public Safety and Police stakeholders, and technology partners to support the successful implementation and conversion to the ProPhoenix CAD/RMS system.
• Coordinate project activities to help ensure testing, milestones, and deliverables are completed on schedule.
• Monitor project progress and prepare routine status reports for project leadership and stakeholders.
• Apply knowledge of law enforcement operations, CAD/RMS processes, and departmental policies to support system configuration, testing, and implementation.
• Participate in planning sessions, project meetings, and operational discussions to identify requirements, resolve issues, and improve project outcomes.
• Assist with planning, tracking, and reporting on project performance, timelines, risks, and key milestones.
• Identify, document, and communicate routine project risks and assist with developing mitigation strategies.
• Coordinate technical project activities, conduct research, and assist in resolving system and operational issues.
• Review, evaluate, and monitor technical scope, project deliverables, and implementation activities to ensure alignment with project objectives.
• Assist in preparing and maintaining required project documentation, including testing plans, meeting notes, procedures, and user documentation.
• Coordinate and participate in system testing, user acceptance testing (UAT), issue tracking, and validation of system functionality.
• Serve as a liaison between Public Safety operations, Information Technology, the software vendor, and other university stakeholders throughout the implementation process.
• Support change management activities, including end-user communication, training coordination, and post-implementation support.

Principal Responsibilities

1. In support of the overall mission, plans, directs and oversees programmatic activities. 2. Develops, implements, and maintains operational policies and procedures. 3. Manages program communications; identifies outreach potential, and promotes philanthropic and collaborative support of the program. 4. Works closely with leadership, internal and external colleagues, and community residents to further develop and implement strategic plans. 5. Identifies, solicits, and cultivates community partnerships and collaborations to assist in the development and growth of the program. 6. Tracks all program activities and regularly informs leadership of progress on each initiative. Recommends structural or programmatic adjustments, changes or additions based on full knowledge of missions, goals, and objectives. Develops metrics to identify and measure the success of the program. 7. Assists in identifying and evaluating potential future funding sources, and contributes to the submission of grants and contracts supporting the program, including the annual submission and writing of all content areas and budgetary sections of grant applications. 8. Develops and manages the program's operating budget. 9. Manages the administrative infrastructure of the program. Manages human resources including staffing and hiring, supervision, performance development, counseling and discipline, if warranted. Oversees and manages information systems, facilities, and space needs. 10. May perform other duties as assigned. Required Education and Experience Bachelor's Degree in a related field and two years of related experience or an equivalent combination of education and experience.

Job Posting Date

07/30/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Associate (22)

Salary Range

$61,500.00 - $91,875.00

Time Type

Part time

Duration Type

Temporary / Casual (Fixed Term)

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.