Deputy Manager, Quality Generalist

Requisition ID: 72202

About Whirlpool India

Whirlpool of India Limited, headquartered in Gurugram, is a leading home appliances company dedicated to enhancing life at home and inspiring generations through its trusted brands. The company operates three state-of-the-art manufacturing facilities in Faridabad, Pune & Puducherry, each reflecting Whirlpool’s commitment to providing best-in-class consumer solutions. Further driving innovation, the company has a Technology & Engineering Center, where India's world-class talent architects the next generation of home innovation. In the 2024-25 fiscal year, Whirlpool of India reported approximately INR 8110 Cr in annual revenue and employed 2193 people. More information is available at www.india.whirlpool.in

## The team you will be a part of

The Quality Generalist team conducts internal quality controls concerning particular areas or company products to ensure they fulfill given quality procedures and norms. Monitors and records inconsistencies with quality procedures and norms. Preparing quality analyses and recommends necessary quality procedure changes.

## This role in summary

Lead all in region quality related issues for different home appliances categories like Air Conditioners, Washers, MWO ..etc. This person will need to develop a close working relationship with our manufacturing partners.Provide leadership and guidance to the manufacturing partners to ensure that WOIL products are manufactured in accordance with Whirlpool specifications and meet Whirlpool quality standards.

Dealing with quality issues for EPI & NPI projects. Delivering PIQ (APQP) and PPAP according to the WPD process. Products include Room Air Conditioner, Washers, Microwave, Dishwasher … etc.

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## Your responsibilities will include

• EPI /NPI Project management (APQP/PIQ), ensure external buy product development process meets project schedule & quality requirements.

• Work with Cross functional teams - Commodity / Marketing / Engineering / Mfg Quality / SCM / Project Management including suppliers on new projects.

• Quality contract discussion & finalization with the Commodity team.

• Deliver PIQ (Purchase item qualification) & PPAP according to project schedule. Work with 3rd party to conduct the early production containment, to perform NPI inspection.

• Manage information on supplier’s quality performance metrics in the field & at Whirlpool’s manufacturing divisions (SIR, PPM, CAL)

• Identify supplier improvement and risk mitigation opportunities at key supplier sites and manage these improvement actiavities.

• Drive team work for supplier performance improvement plans and interface with internal and external partners to collaboratively pursue solutions and closure of action plans.

• Analysis of the quality performance & capability of Suppliers , Drive 8D & support line continuity.

• Visit suppliers to perform process characterization & drive focus supplier improvement.

• Witness the significant sample building for NPIs during product launch, solve the quality issues with a solid action plan, verify and validate the efficiency of action plans, to ensure products comply with Whirlpool’s quality, performance, reliability and other requirements.

• Conduct Quality System Audits on new suppliers & process audit (GTCA/GSQA)

• Drive a quality culture aligned to Zero Defect with suppliers & process partners of the commodity space.

• Supplier training on Whirlpool process & systems ( QC Tools, GSQRR, PIQ)

• Six Sigma Green Belt/Black Belt will be preferred

## Minimum requirements

• Bachelor Degree or above in engineering (Mechanical)

• Certified Six sigma Green/ black belt is preferred. (Be able to use and understand SPC, MSE, CPK minimum)

• A Certified QMS auditor is preferred

## Preferred skills and experiences

• 6-13 years

• in Supplier quality, prefer to have experience in the automotive/ home appliance industry

• Automotive

• home appliance/ consumer durables

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At Whirlpool India, we value and celebrate diversity. Whirlpool India is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.