Job Posting Title

Help Desk Support Specialist

Agency

640 SERVICE OKLAHOMA

Supervisory Organization

Help Desk & LO Support Services

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $SALARY.

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Job Description

AGENCY SUMMARY

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $36,400.00.

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.  The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.  Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.  Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.  

POSITION SUMMARY

The Helpdesk Support Specialist provides essential administrative support by assisting customers, partners, and field staff, and performing essential administrative tasks. Responsibilities include managing communications via phone, email, chat, and other means, managing document production and records through both manual and technological processes, preparing correspondence, reports, and other documents; maintaining organized filing systems, both physical and electronic; and updating computer records related to various activities. This role also assisting customers, partners, or field staff with program-related inquiries or issues, and handling claims, requisitions, purchase orders, invoices or other documents. The Help Desk Support Specialist ensures accuracy and efficiency in all tasks to support the smooth operation of the agency's processes.

POSITION RESPONSIBILITIES

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

• Assists the Help Desk with providing prompt and professional assistance to customers, staff, and partners.
• Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data.
• Produces documents of various levels of complexity
• Enters and retrieves information using a computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
• Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
• Assists customers in securing needed information and documents.
• Trouble shoots minor IT and equipment issues; for more complicated issues, routes to the appropriate team to find resolution.
• Other duties as assigned.

This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency. 

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of office methods and procedures; grammar, punctuation, and spelling; mathematics; preparing and interpreting charts and graphs; telephone procedures; and standard business communications
• Proficient typing skills with the ability to type at least 40wpm.
• Skills required to operate office machines including computers.
• Ability to follow oral and written instructions; establish and maintain effective working relationships with others; establish and maintain filing systems.
• Excellent communication skills: excellent customer service; strong problem-solving abilities; and attention to detail
• Ability to prepare documents.

EDUCATION & EXPERIENCE

The preferred minimum qualifications for this position are:

• An Associate’s Degree in any field
• OR two (2) years of clerical experience or a closely related field,
• OR equivalent combination of education and experience.

Preference may be given to candidates who:

• Have previous customer service experience.
• Is proficient in typing at least 50wpm with minimal errors.

SPECIAL REQUIREMENTS

• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency. 

• This position will not require travel.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

Agency Contact