- Location
- Aigburth, United Kingdom
- Type
- Full-time
- Department
- Healthcare
- Source
- Workday
Description
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
You'll be joining our friendly, close-knit team in the heart of South Liverpool. We are a team of one Receptionist, two Student Veterinary Nurses, one Registered Veterinary Nurse, a Head Veterinary Nurse and three Veterinary Surgeons, with a fourth joining us soon.
We strongly believe in our team having a good work life balance and often organise activities and team building exercises outside of work. You will receive dedicated ongoing support from day one, learning from our current receptionist and utilising our wealth of resources. If you are passionate about pets and their owners, we would love to hear from you.
This is a full time role, working 5 days per week, with a mixture of early and late shifts between 8.30am and 7pm.
You will be required to work one weekend day (Saturday or Sunday) every four weeks, either at one of our regional branches or at our 24 hour hospital. In return you will receive equivalent time off in lieu.
You will also be required to work one bank holiday per year at our 24 hour hospital.
You'll be joining our friendly, close-knit team in the heart of South Liverpool. We are a team of one Receptionist, two Student Veterinary Nurses, one Registered Veterinary Nurse, a Head Veterinary Nurse and three Veterinary Surgeons, with a fourth joining us soon.
We strongly believe in our team having a good work life balance and often organise activities and team building exercises outside of work. You will receive dedicated ongoing support from day one, learning from our current receptionist and utilising our wealth of resources. If you are passionate about pets and their owners, we would love to hear from you.
This is a full time role, working 5 days per week, with a mixture of early and late shifts between 8.30am and 7pm.
You will be required to work one weekend day (Saturday or Sunday) every four weeks, either at one of our regional branches or at our 24 hour hospital. In return you will receive equivalent time off in lieu.
You will also be required to work one bank holiday per year at our 24 hour hospital.
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
- Undertake healthcare plan administrative tasks and assist the clinical team with processing insurance claims and referrals
