Customer Service Representative

Principle Accountabilities

• Act as the primary point of service contact for the leadership group and employees on interpreting human resource policies, procedures, and practices.
• Support and execute all human resources related action changes including new hires, promotions, transfers, terminations, and cost centre changes, ensuring a high degree of accuracy and according to established deadlines.
• Identify and apply tactics to ensure engagement and alignment of employees across the organization ensuring organization effectiveness and efficiency.
• Partner with leaders in developing effective structures, systems, processes, and skills to support their business goals and talent requirements.
• Discuss training requirements with departmental heads to improve skills throughout the company.
• Identify appropriate learning and development solutions for individuals and teams.
• Work with leaders and employees to create meaningful development and career plans.
• Oversee the day-to-day management of the recruitment process, including reviewing job descriptions, screening of CV’s, attending interviews and selecting candidates.
• Support our Regional HR function in rolling out our global HR Development strategy locally.
• Demonstrate our culture and Rhenus values in the daily HR work.
• Monitor HR legal and government requirements to ensure compliance with policies, procedures, and reporting requirements.
• Monitor the compensation and benefits programs to ensure internal and external consistency.
• Ensure annual renewal falls in line with company budgets while maintaining a competitive compensation package for employees and potential new hires.
• Administer benefits plan and the main point of contact for all inquiries, changes, or concerns.
• Provide support and coaching to front line managers regarding Human Resources policies, practices, performance management, and interpretation.
• Be proactive and anticipate requirements while working on various projects and/or supporting management.

Requirements

• A bachelor’s degree business in administration or a related field, or equivalent work experience.
• Strong knowledge of all legislative requirements within the USA.
• Demonstrate an ability in team building and experience in successfully leading projects.
• Solid practical knowledge of talent management disciplines, such as: performance management, succession planning, talent planning, competency development, compensation, employee relations, and talent analytics.
• Good interpersonal skills and strong analytical, management and decision-making skills to assess training needs and recommend appropriate solutions.
• Ability to make recommendations to effectively resolve problems or issues, by using judgment that is in consistent with standards, practices, policies, procedures, regulation, and government law.
• Ability to understand business plans and to develop impactful HR solutions in response to those plans.
• Able to communicate clearly and confidently with all individuals both verbally and in writing.
• Ability to work under pressure in a fast-paced environment with competing priorities and multiple deadlines.